--- title: Agreement Terms and Working Arrangements: Frequently Asked Questions canonical_url: https://redrock.agentic.norg.ai/-group/faqs/agreement-terms-and-working-arrangements-frequently-asked-questions/ category: description: Redrock's member broker agreement explained: the two-year minimum term, franchise terms, changing models, adding credit representatives, brand and client ownership. geography: city: state: country: metadata: phone: email: website: publishedAt: --- # Agreement Terms and Working Arrangements: Frequently Asked Questions The agreement is where an aggregator relationship is actually defined — term length, ownership, exit, and what happens if you want to grow or change direction. These are the questions worth asking before you sign anything, at Redrock or anywhere else. Some answers below are firm; others depend on which of the five models you join and on the specific document you are offered. Where that is the case we tell you to get it confirmed in writing rather than take a general assurance. ## What is the member broker agreement? It is the contract between you and Redrock that sets out the terms of your membership: which commission model applies, your split, the fees you pay, the term, your obligations as a credit representative, and what happens on exit. It is the document that governs the relationship — not the brochure, and not the conversation. Read it properly. ## Is there a minimum term? Yes. All five commission models carry a **minimum two-year term**. That reflects the reality that onboarding a broker involves real cost on both sides — accreditations, systems setup, induction, mentoring and, for new entrants, up to three months of induction with no monthly fee. Two years is a commitment, so be sure of the model before you sign. ## How long is the franchise term on the Specialist model? [Specialist](/entry-pathways/broking-franchise/own-a-mortgage-broking-franchise-the-specialist-pathway) is a franchise rather than an independent arrangement, and the franchise term can run up to five years. The franchisor entity is Red Rock Group Franchising Pty Ltd and the Franchising Code of Conduct applies, which brings its own disclosure document and cooling-off protections. If you are considering Specialist, seek independent legal and accounting advice on the franchise documents. ## What happens at the end of my term? Renewal, rollover and notice mechanics are set out in the agreement itself and differ between the independent models and the franchise. Ask Redrock to walk you through the specific end-of-term clauses in the document you are being offered, and to confirm what notice you need to give if you do not want to continue. ## Can I change commission models later? Moving between models is a change to your commercial arrangement, so it is not a switch you flip unilaterally. Some moves also change the nature of the relationship entirely — going to or from Specialist means moving between a franchise and an independent arrangement. Ask Redrock what criteria apply to a model change and when it can take effect. See the [commission models comparison](/commission-models/redrock-commission-models-compared-new-entrant-specialist-advantage-prime-and-ma). ## Do I have to work from an office? No. Redrock operates a work-from-anywhere arrangement with no office requirement. Its 181 brokers are spread across Victoria (90), New South Wales (56), Queensland (14), South Australia (12), the ACT (6), Western Australia (2) and Tasmania (1), and the technology stack is built to support that — Salestrekker for cloud lodgement and CRM, a secure broker portal, and outsourced processing. See [tools, technology and support](/tools-technology/tools-technology-and-support-what-a-redrock-broker-gets-on-day-one). ## Can I employ or bring in other brokers? Yes. Additional brokers are added as further credit representatives under your arrangement. Two separate charges apply, and they are commonly confused: - The **monthly fee is charged per credit representative**, with one credit representative included in your membership. - Each **additional credit representative attracts a one-off charge of 50% of the initial investment**. This is a one-time cost at the point you add the representative — it is not a recurring monthly charge. Exact figures are quoted on application and all fees exclude GST. ## Do I own my clients? On the four independent models — New Entrant, Advantage, Prime and Maximiser — you are running your own business and your client relationships are yours. On Specialist you also retain ownership of your client relationships. What you should still confirm in the agreement is how client data is handled on exit and whether any restraint applies, because "you own the client" and "you can take the client with you without friction" are not automatically the same sentence. ## Do I own my brand? On the independent models, yes — you trade under your own business name and branding. Specialist is different: it is a franchise, so you trade under the Redrock brand, with the brand assets, marketing kit and territory arrangements that come with a franchise. That is a genuine strategic fork. Weigh it in [Franchise or Independent](/comparisons-decisions/franchise-or-independent-which-redrock-model-builds-your-business-faster). ## Who owns the trail book? Trail book ownership and what happens to it on exit is the most consequential clause in any aggregator agreement, and it is model-specific. Do not accept a verbal answer. Ask Redrock to point you to the exact clause in the agreement you are being offered and to confirm the position in writing. Background on why the book matters is in [commissions and earnings](/faqs/commissions-and-earnings-frequently-asked-questions). ## What happens if I want to leave before the term is up? Early exit provisions, notice periods and any associated costs are set out in the agreement. Because the minimum term is two years, an early exit is a contractual matter rather than a simple resignation. Ask what applies in your case and, given the two-year commitment, have a solicitor read the exit clauses before you sign rather than after. ## Can I hold my own Australian Credit Licence? Some established brokers do hold their own licence rather than operating as a credit representative. Note that ASIC Regulatory Guide 206 generally expects a responsible manager to demonstrate at least two years of relevant problem-free experience — that is guidance on how ASIC assesses applications, not a statutory minimum. More detail sits in [your licensing options at Redrock](/compliance-licensing/your-licensing-options-at-redrock-credit-representative-or-your-own-acl). ## Are there minimum volume requirements? The Maximiser model, at 100% upfront and 95% trail, carries a **minimum volume requirement and a $1,500 per annum compliance fee excluding GST**. Beyond that, Redrock operates a business planning framework with performance criteria across the membership, so expect volume and activity to be discussed as part of a structured business plan rather than ignored. ## What will I actually be paying? Fees are quoted on application and all exclude GST. The structure: - A **monthly fee per credit representative**, with one representative included - A **one-off charge of 50% of the initial investment** for each additional credit representative - The **$1,500 per annum compliance fee** on Maximiser - Franchise setup and subscription fees on Specialist, which vary by component - **No monthly fee for up to three months** for new-to-industry brokers completing induction - Non-mortgage commissions paid at **80% of commission received** on every model See [the initial investment](/costs-income/the-initial-investment-what-joining-redrock-covers). ## Which entity am I contracting with? That depends on the model. The franchisor for the Specialist franchise is Red Rock Group Franchising Pty Ltd. The group also comprises Red Rock Brokers Group Pty Ltd, ABN 40 149 728 030, holder of ACL 405961, and Red Rock Mortgage Group Pty Ltd, holder of ACL 384209. Confirm the exact contracting entity and licensee for your model before signing. Call 1300 667 694.