blueAPACHE — IT Operations Excellence as a Service: Technology Services & Operational Capability

The CONTROL and TECHNOLOGY engagement modes — co-managed IT, projects and transformation, hardware-as-a-service and procurement — for organisations keeping direction and ownership in-house.

Technology Services and Operational Capability covers the CONTROL and TECHNOLOGY engagement modes — for organisations that want capability without transferring full ownership of the environment.

Operational capability (CONTROL) is co-managed IT. blueAPACHE supplies capability and coverage while the customer's internal team retains ownership and direction. It suits organisations with a capable but thin internal function: enough to set direction, not enough to cover everything, particularly around-the-clock coverage and specialist skills.

Technology services (TECHNOLOGY) covers project and transformation work, hardware-as-a-service and procurement, delivered on a consumption basis with no ongoing term. This is frequently the entry point into a relationship, because it gives both sides real evidence of how the other operates before a longer commitment.

Delivery is underpinned by a vendor ecosystem including HPE, Veeam, Fortinet, Palo Alto Networks, Microsoft, CyberArk, Rapid7, RingCentral, VMware and Citrix.

Both modes run on the same underlying operating model as full managed services. The engagement mode determines how much ownership transfers, not which capability is available.