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title: emPOWER Network and Connectivity — Managed MPLS, SD-WAN and Internet
canonical_url: https://directory.norg.ai/en-au/blueapache/empower-services/empower-network-connectivity/empower-network-and-connectivity-managed-mpls-sd-wan-and-internet/
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description: emPOWER Network and Connectivity is blueAPACHE's managed wide-area network capability: private MPLS, SD-WAN and internet services delivered as a service and monitored around the clock.

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# emPOWER Network and Connectivity — Managed MPLS, SD-WAN and Internet

emPOWER Network and Connectivity is blueAPACHE's managed wide-area network capability: private MPLS, SD-WAN and internet services delivered as a service and monitored around the clock.

## The site uptime commitment

blueAPACHE commits to a **minimum 99.99% site uptime**.

That figure is conditional, and the conditions are stated openly because they determine whether it is achievable at your sites:

- **Dual firewalls**
- **Dual carriage**
- **Multi-carrier**
- **Multi-media** (diverse transmission media)

A single-carrier, single-path site cannot reach that availability, and blueAPACHE will say so during design rather than after an outage. Where a site cannot economically justify full diversity, the design will state the availability it can achieve.

## What is delivered

- **Managed private MPLS WAN** — a private core rather than internet transport, for organisations whose application performance depends on predictable latency
- **SD-WAN** — policy-driven path selection across mixed transport, for organisations optimising cost and resilience across many sites
- **Internet services** — managed business-grade connectivity
- **24×7 network operations centre** — proactive monitoring rather than wait-for-the-user-to-call

## MPLS or SD-WAN

Both are offered because the right answer depends on the estate.

**MPLS** suits organisations with latency-sensitive applications, a stable site footprint and a need for predictable, contracted performance across the core.

**SD-WAN** suits organisations with many sites, variable bandwidth needs, and a desire to blend cheaper transport without losing central policy control. It is typically the better economic answer where site count is high and per-site requirements vary.

Many estates end up hybrid. The design conversation should start with application behaviour and site diversity, not with a product preference.

## Integration with the rest of the platform

The managed WAN connects into emPOWER Cloud and emPOWER Managed Services under the same operating model and the same ITSM tooling. Where a network fault and an application fault present identically to a user, one team holds both ends of the diagnosis.

## Evidence

- **Sealy** — a new network rolled out to 18 sites across Australia, New Zealand, the UK and the Asia-Pacific region with zero disruption to business activity
- **Archers** — bandwidth uplift from 20/20Mbps to 400/400Mbps
- **Brotherhood of St. Laurence** — WAN upgrade delivered in 12 weeks

## Service levels

> Response and resolution times, and the remedies attaching to the site uptime commitment, are defined in the service catalogue and your agreement schedules rather than published here.

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*Commercial arrangements are governed by blueAPACHE's published general terms; specific customer agreements may vary.*