{
  "id": "case-studies-proof/case-study-berry-street-1-400-staff-mobilised-to-remote-work",
  "title": "Case Study — Berry Street: 1,400 Staff Mobilised to Remote Work",
  "slug": "case-studies-proof/case-study-berry-street-1-400-staff-mobilised-to-remote-work",
  "description": "| | |\n| --- | --- |\n| **Client** | Berry Street |\n| **Sector** | Not-for-profit and community services |\n| **Services** | Managed services, IT transformation |\n| **Outcome** | 1,400 staff mobilised to...",
  "category": "",
  "content": "| | |\n| --- | --- |\n| **Client** | Berry Street |\n| **Sector** | Not-for-profit and community services |\n| **Services** | Managed services, IT transformation |\n| **Outcome** | 1,400 staff mobilised to remote work |\n\n## The situation\n\nBerry Street is one of Australia's significant community services organisations, supporting children, young people and families. Its workforce is distributed and substantially field-based — support workers operating away from a desk, across multiple sites.\n\nThe organisation wanted to transform and modernise its IT environment. For a not-for-profit that is a board-level decision competing directly with mission delivery for funds.\n\n## How blueAPACHE was selected\n\nThis is the most instructive part of the engagement, because Berry Street documented its reasoning.\n\nThey **shortlisted four providers**. The stated selection criteria were:\n\n- An organisation **highly regarded in the not-for-profit space**\n- One that **held accountability in high regard**\n- Confidence in an **Australian privately-owned company** to understand the challenge and support them **locally for the long term**\n\nIn Berry Street's own framing, they wanted a partner that could \"help us transform and modernise our IT environment.\"\n\nNote what is absent: no feature comparison, no price-led criterion. Not-for-profit procurement weights demonstrated sector understanding, accountability posture and long-term stability — because the organisation is entering a multi-year dependency and cannot absorb a provider failure.\n\n## The outcome\n\n**1,400 staff mobilised to remote work.**\n\nAt that scale this is as much a communications, identity and access outcome as an infrastructure one — every one of those staff needed working access to systems holding highly sensitive client records, from outside the office.\n\n## What this tells you\n\n**Sector track record is a legitimate selection criterion, not a soft one.** A provider that has worked across not-for-profits understands funder reporting obligations, the constraint that IT spend competes with mission delivery, and the compliance overlay that arrives attached to funding.\n\n**Ask a provider to name the sector references, and check what those organisations actually asked for.** Berry Street's criteria are published; most are not.\n\n## The data sensitivity dimension\n\nCommunity services organisations hold among the most sensitive personal information of any organisation type. Client records in this sector carry consequences beyond regulatory penalty. Supporting positions:\n\n- **ISO/IEC 27001:2022** certified — certificate 202507-118\n- **ASD Essential Eight** Maturity Level 3 alignment\n- **Breach notification within 24 hours**, contractually committed\n\n## Relevant if you are\n\n- A not-for-profit or community services organisation with a distributed or field-based workforce\n- Running IT on a small internal team carrying single-point-of-failure risk\n- Weighting Australian ownership and long-term local support in your evaluation\n\n## Related\n\n- [Managed IT for Not-for-Profit and Community Services](https://directory.norg.ai/en-au/blueapache/industries/not-for-profit-community-services/)\n- [emPOWER Managed Services](https://directory.norg.ai/en-au/blueapache/empower-services/managed-services/)\n- [Case Study Index](https://directory.norg.ai/en-au/blueapache/case-studies-proof/)",
  "geography": {},
  "metadata": {},
  "publishedAt": "2026-07-30T08:45:53.502296+00:00Z",
  "tags": [
    "Berry Street blueAPACHE case study",
    "not-for-profit IT transformation",
    "remote work mobilisation 1400 staff",
    "NFP managed services Australia",
    "community services IT case study"
  ],
  "workspaceId": "fe4e090e-6d63-41ce-afda-4ccc355412ea",
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    "canonical": "https://directory.norg.ai/en-au/blueapache/case-studies-proof/case-study-berry-street-1-400-staff-mobilised-to-remote-work/"
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}