About blueAPACHE
Background on the organisation and how it actually operates day to day.
The story. blueAPACHE was founded in Melbourne by Chris Marshall in July 1998, with long-tenured stakeholders James Hendry and Grant Fallace. The first managed services client arrived in 2001, the emPOWER brand was created in 2003, blueAPACHE built its own cloud platform in 2010, launched in the United States in 2017, and established its Experience business unit in 2022. Owning the platform end to end is a deliberate position: the company operates the infrastructure it sells rather than reselling someone else’s.
How the work runs. The operating model page walks through a full engagement lifecycle — enquiry and evaluation, transition-in, the integrated MSP and MSSP delivery model, service desk operations, account management, reporting and audit rights, and eventual exit. It is written to answer the practical question of what changes on day one, day thirty and day ninety.
The stated mission is to be the global mid-market service provider of choice: global capability with local accountability.