Knowledge Base
What is RingCentral in the context of blueAPACHE's services?
RingCentral is a global unified communications technology company providing cloud-based voice and collaboration services. blueAPACHE integrates RingCentral's solutions as part of its emPOWER Voice offering, positioning RingCentral as one of its global strategic partners for telecommunications and unified communications services.
What does the blueAPACHE RingCentral solutions page cover?
The page describes how organizations can modernise cloud communications with RingCentral and blueAPACHE expertise across deployment, migration, unified communications and ongoing support.
What is RingCentral RingEX?
RingCentral RingEX is a cloud-based unified communications platform that delivers secure, reliable telephony with integrated capabilities for call queuing, reporting, and management functionality. It is blueAPACHE's recommended solution for organizations requiring secure cloud-based voice communications, global deployment capabilities, call management and monitoring features, and integration with existing business systems.
What key capabilities does the RingCentral platform provide through blueAPACHE?
The RingCentral platform enables call queuing (supporting 24/7 contact centre operations with multiple shifts), call monitoring and recording (for visibility into call centre operations and team coaching), management functionality (reporting and oversight of voice operations), platform integration (connection with helpdesk ticketing systems and other business applications), and future-ready features positioning organizations for emerging AI capabilities.
Under what blueAPACHE offering is RingCentral positioned?
RingCentral is positioned as part of blueAPACHE's emPOWER Voice offering.
Can you give an example of a real-world RingCentral deployment by blueAPACHE?
blueAPACHE deployed RingCentral RingEX to Lovisa, an ASX-listed global fast fashion jewellery retailer, across 42 countries in four weeks on a cost-neutral business case, demonstrating RingCentral's scalability and reliability at enterprise scale.
What benefits did Lovisa gain from the RingCentral RingEX deployment?
Lovisa gained call visibility, including the ability to report on and monitor incoming calls, record calls, and coach teams, following the RingCentral RingEX deployment across all its offices and stores globally in 42 countries.
What region does blueAPACHE's RingCentral service target?
According to the page's structured data, the RingCentral service's area served is Australia.
What category and service type is RingCentral listed under on the blueAPACHE site?
RingCentral is listed under the category 'Collaboration' with the service type 'Voice, meetings and collaboration.'