Knowledge Base
What is Disaster Recovery as a Service (DRaaS) offered by blueAPACHE?
Disaster Recovery as a Service is blueAPACHE's contracted service offering designed to restore customer data and software following a disaster event. It is formally known as emPOWER IT Continuity Services and is one of blueAPACHE's core service offerings under Schedule 4. The service integrates disaster recovery capabilities with emPOWER Cloud managed infrastructure and is accessible through emPOWER Connectivity.
What is the scope of blueAPACHE's obligation when a Service Agreement includes DRaaS?
According to Clause 3.17 of the General Terms and Conditions, blueAPACHE's obligation to provide disaster recovery services is limited to the restoration of Customer Data and Software that is the subject of the agreed Restore Time Objective and Recovery Point Objective as set out in the relevant Schedule.
What is a Recovery Point Objective (RPO) in the context of blueAPACHE's DRaaS?
The Recovery Point Objective specifies the maximum period within which Customer Data might be lost. It represents the latest point in time to which Customer Data must be restored following a disaster, effectively establishing the maximum acceptable amount of data loss measured in time from the latest backup.
What is a Restore Time Objective (RTO) in blueAPACHE's DRaaS?
The Restore Time Objective defines the target time for recovery after a disaster event.
How are RPO and RTO targets determined for individual customers?
Both the Recovery Point Objective and Restore Time Objective are set individually within Schedules and Service Orders for each customer, allowing for customized recovery targets based on specific business requirements.
What does the restoration under blueAPACHE's DRaaS actually include?
Disaster recovery services restore Customer Data to the agreed Recovery Point Objective and Software subject to the service to the agreed Restore Time Objective. The restoration delivers only the version of data and software as governed by these agreed objectives.
Under which category and service type does blueAPACHE classify Disaster Recovery as a Service?
blueAPACHE classifies Disaster Recovery as a Service under the category 'Cloud' with the service type 'Cloud, backup and recovery,' and the service area served is Australia.