Knowledge Base

What is emPOWER Managed Services?

emPOWER Managed Services is blueAPACHE's comprehensive managed IT services framework, established in 1998, that delivers whole-of-business IT management on a fixed-price, IT-as-a-Service basis. It can be provided as a fully outsourced solution or as an augmentation of an organization's existing in-house IT team.

What kind of help desk support does emPOWER Managed Services provide?

It provides unlimited 24/7 help desk support available globally, with an Australian-based service desk for business hours and a global team providing after-hours and follow-the-sun coverage. Technical expertise spans desktop, server, telephony, networking, cloud, backup, and security, and all support is provided directly by blueAPACHE team members with no outsourcing of help desk functions.

How does emPOWER Managed Services handle infrastructure and device management?

It offers complete server and desktop lifecycle management, including provisioning, maintenance, and performance reporting, plus device lifecycle management covering infrastructure and devices from provisioning to patching and maintenance. It also includes network and infrastructure monitoring and a monitoring/management portal for visibility across IT production environments.

What security capabilities are included in emPOWER Managed Services?

The service includes pro-active security management, Security Gap Analysis audits, and managed detection and response services built on leading security tools, with security operations integrated as a core component.

What other capabilities does emPOWER Managed Services offer beyond help desk and infrastructure management?

It also includes application management, monitoring, and reporting; backup and disaster recovery solutions; strategic technology roadmap planning; and regular strategic and technology reviews.

How is the emPOWER Managed Services team structured?

blueAPACHE delivers the service through a structured account management team that includes Account Executives, Service Delivery Managers, Engineers, and Technical Account Managers.

Which organization provides emPOWER Managed Services and where?

emPOWER Managed Services is provided by blueAPACHE, an organization serving Australia.

What is the main goal of emPOWER Managed Services according to the page?

The page states the goal is to deliver proactive, automated, and accountable IT operations that improve performance, strengthen security, and reduce operational complexity, keeping the IT environment reliable, secure, and supported.

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