Knowledge Base
What is emPOWER Connectivity?
emPOWER Connectivity is blueAPACHE's managed wide area network (WAN) service that delivers secure, resilient connectivity keeping users, applications, cloud environments and locations connected with consistent performance, visibility and control.
What core networking technologies does emPOWER Connectivity bundle together?
emPOWER Connectivity bundles Software-Defined WAN (SD-WAN) for flexible network management, Next-Generation Firewalls (NGFW) for advanced security, Secure Access Service Edge (SASE) for secure connectivity, and Cisco carrier-grade core networking for robust infrastructure, all in a single managed solution.
What network is emPOWER Connectivity delivered over, and what does it connect to?
emPOWER Connectivity is delivered over the emPOWER Network, blueAPACHE's own MPLS private core network, and connects directly to the emPOWER Cloud fabric for integrated cloud infrastructure and disaster recovery services.
What uptime guarantee does emPOWER Connectivity offer?
emPOWER Connectivity guarantees a minimum 99.99% uptime, but only under specific redundant site designs requiring multiple carriers, multiple media (such as fiber and fixed wireless), multiple CPE devices and firewalls in high-availability configuration, and dual firewalls with dual carriage at each site. This figure does not apply uniformly to all connectivity designs.
What support and monitoring is available for emPOWER Connectivity?
The service desk (phone, email, client portal) is available from 7:00 AM to 7:00 PM on business days, while priority network monitoring, the Network Operations Centre (NOC), and unified threat protection support are all available 24x7.
Does emPOWER Connectivity require a VPN to extend corporate private networks?
No, emPOWER Connectivity includes business-grade MPLS data services that extend corporate private networks without requiring a VPN.
What role does Quality of Service (QoS) play in emPOWER Connectivity?
Quality of Service (QoS) management is included in emPOWER Connectivity to prioritize business-critical traffic across the network.
In which country does blueAPACHE provide emPOWER Connectivity services?
blueAPACHE provides emPOWER Connectivity services in Australia.