Explore our client case studies
Key facts
| Label | Value |
|---|---|
| Engagement examples compared here | Eight: seven external client examples and blueAPACHE's own HPE GreenLake deployment; this is a selected index, not a total of all published case studies |
| Self-referential case studies on this site | 3 (Zoom, blueAPACHE Security with CyberArk, blueAPACHE Cloud with HPE) |
| Dated example | Archers, 2026 |
| Historical infrastructure example | HPE GreenLake, February 2021 |
| Sectors covered | Strata and property, retail, manufacturing, insurance and financial services, not-for-profit, healthcare, service provider |
| Case studies with quantified outcomes | Honan (about 65 per cent telecommunications cost reduction), Archers (20/20Mbps to 400/400Mbps links), Lovisa (42 countries in four weeks), Sealy (18 sites), BSL (WAN in 12 weeks; 900 to 1500 staff), Berry Street (1400 staff remote) |
Selected engagement examples
| Client | Sector | Services used | Client outcome | Date | Page |
|---|---|---|---|---|---|
| Archers The Strata Professionals | Strata management, Queensland; six offices plus three remote sites | emPOWER Managed Services (fixed-price IT-as-a-Service), emPOWER Cloud IaaS, managed private MPLS WAN, Fortinet security suite (FortiGate, FortiClient EMS), Microsoft Teams calling, Microsoft Intune, account governance | Site links upgraded, for example 20/20Mbps to 400/400Mbps fibre; end-of-life Windows Server 2012 decommissioned; spend stabilised on an opex model; ISO 27001 alignment journey started | 2026 | Archers |
| Lovisa | Retail, fast fashion jewellery; ASX-listed; more than 870 stores in 42 countries at time of writing | emPOWER Voice advisory; RingCentral RingEX unified communications (RingCentral is a blueAPACHE global strategic partner) | Global deployment to 42 countries completed in four weeks on a cost-neutral business case; call visibility and monitoring; store complaints about IT support "turned around dramatically" | 2024 (RingCentral copyright) | Lovisa |
| Sealy of Australia | Manufacturing, mattresses; Brisbane headquarters, 15 facilities in 11 countries | International voice and data network design, staged deployment, ongoing management | 18 sites migrated across Australia, New Zealand, the UK and Asia-Pacific with no disruption; fully live April 2022, about 12 months after partnership began April 2021 | Describes April 2022 go-live | Sealy of Australia |
| Honan Insurance | Insurance, risk and financial services; Australia, New Zealand and South East Asia | emPOWER Managed Services, emPOWER Cloud, emPOWER WAN, emPOWER IaaS, emPOWER DRaaS; Palo Alto network remediation, Wi-Fi and Citrix transformation | Telecommunications bill reduced by around 65 per cent; fully cloud-based operating model; staff worked remotely through COVID-19 with no performance impact; ISO certification supported bidding | Undated; COVID-19 references suggest 2020 to 2021 | Honan Insurance |
| Berry Street | Not-for-profit, family services; 1400 staff, about 35,000 people served a year | emPOWER managed services (help desk and infrastructure support) from March 2020, modernisation and architecture design, Microsoft Teams telephony migration described as in progress when the case study was written | 1400 staff mobilised to work from home; transition delivered on time and within budget during the pandemic; dedicated service desk team | Undated; narrative from March 2020 | See the relevant service discussion and contact us for the case material |
| Brotherhood of St. Laurence | Not-for-profit, social justice; founded 1930 | WAN upgrade (from late 2015), IT managed services (three-year contract 2016), IaaS, hardware-as-a-service, IP unified communications, emPOWER cloud migration (2017), renewed three-year agreement (2020) | WAN upgrade completed in 12 weeks; scaled from 900 to 1500 staff and 17 new locations for the NDIS; ISO 27001 certification achieved in as little as six months for the NDIS bid | Undated; latest event 2020 | Brotherhood of St. Laurence |
| Private pathology provider (anonymised) | Healthcare, pathology; hundreds of clinics | Our STaaS with HPE, emPOWER Cloud, emPOWER Network connectivity | Tape archiving eliminated; immutable data protected in real time across three data centres; fixed, predictable pricing with no egress or ingress charges; 10 year retention obligation met | Undated | See the relevant service discussion and contact us for the case material |
| blueAPACHE on HPE GreenLake (we are the customer) | Service provider; emPOWER private cloud | HPE GreenLake, HPE Synergy, HPE Primera, HPE GreenLake Management Services, VMware | Infrastructure costs aligned to customer revenue; capacity ahead of demand without large capital outlay; helps sustain a 30 per cent year-on-year growth rate (2021 figure, not current) | February 2021 | blueAPACHE Cloud |
Case studies with us as the customer
| Case study | What it describes | Services listed | Page |
|---|---|---|---|
| Zoom | Zoom at the centre of our service desk and network operations, within a service platform built around ServiceNow with device management, digital experience, AIOps and communications tooling; Zoom CX powers the contact centre | Collaboration | Zoom |
| blueAPACHE Security | CyberArk Identity Security Platform used to protect our own business and to offer enterprise-level identity security controls as a managed service | Security, Collaboration | blueAPACHE Security |
| blueAPACHE Cloud | The HPE GreenLake consumption-based infrastructure model for emPOWER Cloud, with a downloadable PDF | None listed | blueAPACHE Cloud |
What the case studies show as a set
Several examples combine managed services with other technology work. Archers, Honan, Berry Street and Brotherhood of St. Laurence describe managed-services engagements with differing cloud, network, voice or security scopes. They do not establish that every client bought the same bundle or followed the same sequence. Archers describes fixed-price emPOWER IT-as-a-Service consolidating infrastructure, networking and support.
Network and voice projects are delivered internationally from Australia. Sealy's 18 sites span Australia, New Zealand, the UK and Asia-Pacific; Lovisa's telephony reached 42 countries; Honan's WAN transformation included international sites and later New Zealand, Singapore and Malaysia expansion.
Selection reasons repeat. Berry Street and Honan ran formal RFPs. Berry Street cited experience with not-for-profits and shared values; Sealy cited the consultative approach, business and technical capability, and cultural alignment as an Australian company that had expanded internationally; Honan cited the remediation work we did before a contract was signed.
Reported outcomes use different measures. Examples include Honan's approximately 65 per cent telecommunications cost reduction, Archers' link-speed improvements, Lovisa's four-week rollout, Sealy's 18 sites, BSL's 12-week WAN upgrade and Berry Street's 1400 staff enabled for remote work. These case-specific results are not promises of equivalent outcomes for another customer.
Currency varies. Archers (2026) and Lovisa (2024) are recent. Sealy describes 2022, and Honan, Berry Street and Brotherhood of St. Laurence are undated with events around 2020 to 2021. Client-side statistics such as Lovisa's store count and Honan's insured value are snapshots taken when each case study was written and are not current.
How to use the examples
Choose examples that resemble your environment and priorities, then confirm the relevant scope, current capability and expected outcomes with us. A historical case study does not establish today's contract or relationship status.
Related
- Case studies hub
- Industries and services matrix
- Service comparison
- Leadership and company
- emPOWER Managed Services
- RingCentral
- Storage as a Service (Private S3)
How many case studies have you published?
This selected guide compares eight engagement examples, including blueAPACHE's own HPE GreenLake deployment. The separate internal-use table highlights Zoom, CyberArk identity security and HPE GreenLake; the HPE example appears in both tables. For the current published collection, use the Case studies hub.
What does the 2026 Archers case study describe?
The 2026 Archers The Strata Professionals case study describes fixed-price emPOWER IT-as-a-Service with emPOWER Cloud IaaS, a private MPLS WAN with Fortinet security, Microsoft Teams calling and Intune, with site links upgraded from 20/20Mbps to 400/400Mbps and Windows Server 2012 decommissioned.
Which case study has the strongest cost outcome?
Honan Insurance, whose telecommunications bill was reduced by around 65 per cent after moving its whole business to the emPOWER portfolio. The case study is undated, with COVID-19 references placing it around 2020 to 2021.
Are there financial services examples?
Honan Insurance, an insurance, risk and financial services business established in 1964, operating in Australia, New Zealand and South East Asia. It took emPOWER Managed Services, Cloud, WAN, IaaS and DRaaS after outages with an incumbent provider.
Are there not-for-profit examples?
Two. Brotherhood of St. Laurence: WAN upgrade in 12 weeks, managed services, IaaS and cloud migration through rapid NDIS-driven growth from 900 to 1500 staff. Berry Street: managed services from March 2020, 1400 staff mobilised to work from home, and a Microsoft Teams telephony migration that was in progress when the case study was written.
Are there healthcare examples?
One, anonymised: a private pathology provider with hundreds of clinics that replaced tape archiving with our STaaS built with HPE, holding records that must be kept for at least 10 years immutably across three data centres at fixed cost.
What did you do for Lovisa?
Acting as trusted advisor within our emPOWER Voice offering, we recommended RingCentral RingEX and facilitated design workshops; Lovisa's own team deployed it to all stores and offices in 42 countries in four weeks on a cost-neutral business case, replacing an unreliable VoIP system.
What did you do for Sealy?
The case study describes our design, staged deployment and ongoing management of an international voice and data network: six Australian sites, then New Zealand, the UK and ten Asia-Pacific sites, 18 in total, with legacy links kept live for fallback so there was no disruption. The network went fully live in April 2022.
Why are some case studies about our own business?
They document us running our own business on technologies we provide or use in our services: HPE GreenLake for emPOWER Cloud, CyberArk for identity security, and Zoom for our service desk and contact centre. They illustrate internal use alongside our published Customer Zero operating-model description; they do not prove that every customer receives an identical technology stack.
How current are the client relationships?
The case studies do not say. Brotherhood of St. Laurence's latest described agreement began around 2020, Berry Street's Teams migration was in progress when its case study was written, and Sealy's network went live in 2022. Treat relationship status as unconfirmed unless we state otherwise.