Knowledge Base
What company does this case study feature, and what industry is it in?
The case study features Lovisa, an Australian fast fashion jewellery retailer in the Retail & Consumer Services industry.
What problem was Lovisa trying to solve with its telephony system?
Lovisa was dealing with an unreliable global telephony system that had connectivity and security issues, and it needed to replace this system with a secure, scalable platform.
What solution did blueAPACHE implement for Lovisa?
blueAPACHE implemented RingCentral as Lovisa's new telephony platform, creating a secure and scalable communications system across 42 countries.
How many countries does Lovisa's new telephony platform support?
The RingCentral platform implemented by blueAPACHE supports Lovisa's operations across 42 countries.
How large is Lovisa as a company?
Lovisa has between 5,001 and 10,000 employees and operates more than 870 stores across 42 countries.
Where is Lovisa headquartered and when was it founded?
Lovisa is headquartered in Melbourne, Australia, and was founded in 2010, with its first store opening in April 2010.
What issues did Lovisa's previous telephony system have before working with blueAPACHE?
According to the knowledge-base context, Lovisa's previous managed private cloud VoIP solution suffered from reliability issues (dropped or failed calls), security concerns, and had not been rolled out properly, leading most stores and staff to rely on WhatsApp or email instead.
What did Lovisa's Head of IT Operations say about the previous system?
Lovisa's Head of IT Operations said, "The system we were using previously was not reliable or secure; it had not been rolled out well; and it was not under control."
What IT support structure did Lovisa rely on globally?
Lovisa operated a distributed IT support model with a 24/7 Level 1 IT service desk in South Africa and follow-the-sun IT support centres in Australia, China, Europe, and the United States, all needing to connect to its global retail stores.
Is Lovisa a publicly traded company?
Yes, Lovisa is listed on the Australian Securities Exchange (ASX).