Our ControlUp partnership

Techday covered our ControlUp partnership and the services we deliver with the technology.

We embed ControlUp ONE into our managed services so our team can see how devices and applications are performing for your people and act on issues earlier. Its digital employee experience telemetry gives our service desk context about device health, performance trends and the experience behind an incident. We combine that visibility with our operational processes and automation.

We also offer ControlUp ONE as a standalone reseller solution for organisations with their own IT teams. We bring experience in implementation, integration and operation, including virtual desktop environments, to help you adopt the platform. This gives you a choice between our managed service and technology delivery that supports your own operations.

We run ControlUp ONE in our own environment as Customer Zero. ControlUp develops the platform; we integrate it into the services we deliver and help customers use it within their own environments. The partnership supports both mid-market and enterprise customers.

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Frequently asked questions

Does your ControlUp experience cover virtual desktop environments?

Yes. The implementation, integration and operation experience we bring includes virtual desktop environments, which is part of how we help you adopt the platform.

What is the difference between your managed service and the reseller option?

Under the managed service we operate the agreed capability for you. Under the reseller option you take ControlUp ONE directly and keep operational ownership, and we help with implementation, integration and adoption.

Who is responsible for the platform itself?

ControlUp develops the platform. We integrate it into the services we deliver and help customers use it within their own environments.