Knowledge Base
What is the topic of the March 2021 issue 05 article in Intelligent SME.TECH featured on blueAPACHE's site?
The article covers how Honan Insurance Group scaled for growth with the help of managed services provider blueAPACHE.
What kind of business is Honan Insurance, and when was it established?
Honan Insurance is an insurance, risk and financial services business that was established in 1964.
What growth metrics highlighted Honan Insurance's need for better IT infrastructure?
Honan Insurance's revenue grew at approximately 17 percent CAGR over 19 years, with insured value exceeding $280 million, requiring IT infrastructure capable of supporting expansion across Australia, New Zealand, and South East Asia.
What problems did Honan Insurance experience with its incumbent managed services provider?
Honan Insurance's incumbent managed services provider could not deliver the reliability and international expertise needed, service levels fell short of expectations causing operational disruption, and a series of network outages revealed the provider lacked capacity to support the company's growth trajectory.
How did blueAPACHE first get involved with Honan Insurance?
Honan's IT team engaged blueAPACHE for technical guidance during a series of critical network outages, while Honan was also running a formal request for proposal process across multiple service providers.
How did blueAPACHE demonstrate its capabilities to win Honan's trust?
blueAPACHE demonstrated its capabilities through immediate, practical remediation of Honan's Palo Alto network infrastructure during the network outages, rather than relying solely on proposals and presentations.
What did the engagement between Honan Insurance and blueAPACHE expand to include?
On the strength of blueAPACHE's technical intervention, Honan expanded the engagement to include blueAPACHE's guidance on a comprehensive whole-of-WAN transformation covering international sites, before a master services agreement was formalized.
What did Honan's Chief Operating Officer say they needed from a partner?
Honan's Chief Operating Officer said they needed a partner that "understood the growth path we were on and the service levels and vision that we required."
Who published the original article about Honan Insurance and blueAPACHE?
The article was authored by Intelligent SME Tech and published in the March 2021 issue of Intelligent SME.TECH.