Knowledge Base
Why did Honan Insurance replace its previous telecommunications service provider?
Honan Insurance replaced its old telecommunications service provider because it experienced numerous outages in its networks over time, prompting the switch to blueAPACHE.
What kind of company is Honan Insurance?
Honan Insurance is an insurance, risk and financial services business that was established in 1964.
What specific problems was the incumbent managed services provider causing for Honan Insurance?
The incumbent managed services provider was failing to deliver adequate service levels, causing operational disruption, and Honan Insurance experienced a series of major network outages that accelerated the urgency of finding an alternative provider.
What did Honan Insurance's Chief Operating Officer say the company required in a new provider?
Honan Insurance's Chief Operating Officer said the company needed a partner that "understood the growth path we were on and the service levels and vision that we required."
How did blueAPACHE first get involved with Honan Insurance before being formally selected?
blueAPACHE was engaged initially to remediate the network around Honan Insurance's Palo Alto technology stack, and the quality of this interim work strengthened blueAPACHE's position in the final selection process.
What process did Honan Insurance use to select a new network provider?
Honan Insurance ran a formal request for proposal (RFP) process across multiple service providers and shortlisted candidates for executive presentation, while the incumbent provider's failures intensified the timeline during this process.
What broader scope of work did Honan Insurance ask blueAPACHE to advise on after the initial remediation?
On the strength of the remediation work, Honan Insurance asked blueAPACHE to advise on a whole-of-WAN transformation that would include its international sites.
What was driving Honan Insurance's need for a new IT and network partner?
Honan Insurance's rapid growth—reported insured value exceeding $280 million and revenue growth of approximately 17 percent over 19 years—strained its existing IT infrastructure, making it increasingly dependent on IT systems that were no longer meeting its needs, and it needed a partner capable of supporting international expansion across Australia, New Zealand, and South East Asia.
Who published this article about Honan Insurance and blueAPACHE, and in what section?
The article was authored by Insurance Business Australia and published by blueAPACHE under the "Press" section of its blog.