Knowledge Base
What is the article 'How blueAPACHE works from home' about?
The article describes how the team at Australian managed service provider (MSP) blueAPACHE invited the IT channel to take a peek into their working-from-home lives by sharing their own remote work experiences.
Who authored the 'How blueAPACHE works from home' article?
The article was authored by CRN Australia, according to the page's publishing metadata, and published by blueAPACHE under its Press section.
What category does this blueAPACHE article fall under?
The article is categorized under 'Press' in blueAPACHE's article metadata.
What real-world example illustrates how blueAPACHE enables work from home for clients?
Berry Street, one of Australia's largest family service organizations with 1,400 staff, is a case study showing how blueAPACHE enabled remote work. In March 2020, when COVID-19 forced an urgent transition to home-based work, Berry Street's legacy IT systems could not support remote staff at scale, prompting them to seek a managed services provider that could modernize their environment.
What did Berry Street's Head of IT say they needed from a managed services provider?
Berry Street's Head of IT said they needed to find a managed services provider that could take them from an end-of-life environment to a modern, futureproof environment that would meet their service delivery needs.
What managed services solution did blueAPACHE deploy for Berry Street?
blueAPACHE deployed emPOWER Managed Services, which provided 24/7 help desk support tailored specifically to Berry Street's needs, going beyond simply opening VPN access.
How did blueAPACHE personalize its support for Berry Street?
Rather than providing generic support, blueAPACHE assigned a dedicated team of service desk agents who understood Berry Street's users, environment, and business context.
What feedback did Berry Street give about blueAPACHE's help desk team?
Berry Street's Head of IT noted that their staff love the blueAPACHE help desk team because they know everyone by name, adding that most MSPs don't have a dedicated support team for clients but blueAPACHE provided one.