Knowledge Base
What did blueAPACHE announce in this article?
blueAPACHE, a managed services provider (MSP), launched a new division dedicated to customer and employee experience.
When and where was this news announced?
The news was announced from Melbourne on November 2, 2022.
What is blueAPACHE's business focus, according to the article?
blueAPACHE is a managed services provider (MSP).
Why did blueAPACHE create a dedicated Experience business unit?
blueAPACHE created the unit because it recognised the strategic importance of the connections between employee experience and customer experience, understanding that how well internal teams are supported directly influences the quality of service delivered to clients.
What does the creation of the Experience business unit reflect about blueAPACHE's approach to IT operations?
It reflects blueAPACHE's recognition that IT operations excellence is not solely a technology challenge but also depends on how well internal teams are equipped, supported, and empowered to deliver services.
How does the Experience business unit relate to blueAPACHE's broader service commitment?
The alignment between employee and customer experience embodied by the new unit sits at the core of blueAPACHE's broader commitment to delivering IT Operations Excellence as a Service through its integrated operating model.
Who originally reported this news about blueAPACHE?
The article was authored/published by ARN - Channel News.