Careers within our business | Technology Jobs & Opportunities

Summary

We recruit technology professionals for a privately owned Australian managed services provider with offices in Melbourne, Sydney, Brisbane, Miami and London and delivery teams that provide follow-the-sun support.

Key facts

What the work is

We run our own cloud platform, MPLS core network and in-house help desk. Our engineers work on infrastructure we own and operate, with direct responsibility for its performance and for the clients who rely on it.

The emPOWER Managed Services help desk covers desktop, server, telephony, networking, cloud, backup and security, with business hours staff in Australia and after-hours coverage from a global team. Network operations run 24 hours a day, 365 days a year from a network operations centre. Our team brings expertise in networks, cloud, data and security, with engineers certified by leading technology vendors and empowered to resolve problems.

Which parts of the business hire

Each links to what that team actually delivers:

• Service desk and managed operations. The emPOWER Managed Services desk and the support function, covering desktop, server, telephony, networking, cloud, backup and security, across business hours and after hours.
• Cloud and infrastructure. our own cloud platform and the Microsoft Practice, including Azure and Microsoft 365 work.
• Networking. The connectivity business and the core network and data centre interconnect that carries it, run from a 24x7 network operations centre.
• Security. Security services including managed detection and response, human risk management and governance, risk and compliance.
• Collaboration. The collaboration practice across Zoom, Microsoft Teams and RingCentral.
• Professional services and consulting. Consulting and advisory work alongside the managed services base.
• Procurement. The procurement function and the client purchasing portal behind it.

The vendor accreditations behind those teams are set out on the vendor partner record and the partners page.

Why work here, as we state it

Work that matters: solve real technology challenges and design solutions that deliver genuine benefit for clients. People who care: a team guided by trust, accountability and commitment to colleagues and customers. Technical excellence: experienced technology professionals who value learning, strong standards and continuous improvement. Room to grow: build on strengths, develop new skills and grow a career as blueAPACHE and the industry evolve.

Under "Support to grow, develop and do your best work" it lists learning and development through hands-on experience and varied environments, career progression in a growing business, and a collaborative environment.

Examples of career progression

Our published history includes examples of long service and internal promotion.

Long service recorded in 2023. A July 2023 company profile described James Hendry and Grant Fallace as members of the business who had both joined in 2001.

Promotion from within. The current chief executive, Michael Zuppa, was appointed in July 2025 having previously been General Manager, Technology. A technical leader reaching the chief executive role internally tells a candidate something specific: that the senior path is not reserved for external hires, and that technical background is not a ceiling.

Growth absorbed rather than just achieved. We have grown steadily over an extended period, which means a substantial share of our team has been new each year — which is demanding on the people already there, and is the reason the internal fixtures described below exist at all.

Recognition that attaches to individuals, not the company

We have more than 90 company awards, but for a candidate the more relevant record is how often individual staff are put forward and win:

• Jayati Gulati — ARN 30 Under 30 Sales Excellence Award winner; WIICTA 2022 Shining Star Partner Award winner
• Renata Di Stefano, Head of Marketing — WIICTA 2023 Shining Star Partner Award winner; Innovation Partner Award at the 2025 Women in ICT Awards; a finalist across multiple years
• Richard Bradley — Technical Excellence VCSP Award, 2024 Veeam ANZ Partner Awards, a peer-nominated award decided by other practitioners
• Ellie Sarabi, Wireless SME Network Engineer — WIICTA 2026 finalist, Partner–Technical category
• Rahwa Salew — WIICTA Rising Star
• Angelina Priya and Quinita Lindley — WIICTA 2024 finalists
• Daniel Bayfield, Business Development Manager — ARN Innovation Awards Sales Excellence finalist

The pattern spans marketing, engineering, sales and business development across several years. A company that submits its people for national awards, repeatedly and across disciplines, is one where individual work is visible externally rather than absorbed into the brand — which matters if you want a portable reputation rather than just a job.

Team activities and development in our history

• Our 2015 birthday golf championship brought employees together to celebrate the company's founding anniversary.
• A March 2016 staff awards report described December achievement awards and the presentation of Customer Recognition and Brand Ambassador awards at a monthly Town Hall.
• Our May 2022 traineeship update described a programme launched in 2021, combining workplace experience with formal IT qualifications.

These are historical examples. Ask our recruitment team about current activities, traineeship intakes and the development support available for the role you are considering.

Where the teams are

The head office is Level 21, 242 Exhibition Street, Melbourne, with offices at Level 7, 219 Castlereagh Street, Sydney and Level 2, 16 Marie Street, Milton QLD 4064. Delivery teams are described as located across the USA, United Kingdom and Australia, which is what makes the follow-the-sun support model work: a ticket raised in Australia after hours is handled by our team in a daytime timezone rather than by an outsourced overnight desk.

For a candidate that has a direct consequence. Because after-hours coverage moves to another staffed office rather than to a night shift, the volume of overnight work required of Australian staff is structurally lower than at a provider covering 24x7 from one country.

The 2022 reorganisation created a business unit focused on Experience, linking employee experience and customer experience, so those two are treated as one function rather than as separate HR and CX teams. Full addresses and phone numbers are on the contact page, and our history is on our story.

How to apply

Explore current vacancies and apply through Workable. For career enquiries, use our contact page.

Where would I be based?

Melbourne (head office, 242 Exhibition Street), Sydney (219 Castlereagh Street), Brisbane (16 Marie Street, Milton), Miami or London. Business hours help desk staff are Australia-based; after-hours support is delivered by a global team.

What are your values?

Accountability, Technical Excellence, Trust and We Care.

Do you outsource your help desk?

No part of our emPOWER Managed Services help desk is outsourced; business hours support is staffed in Australia and after-hours support comes from our own global team.

Is there much night-shift work?

But the structure is relevant: because coverage follows the sun across Australia, the UK and the US, after-hours work moves to a staffed office in a daytime timezone rather than falling on an Australian night shift. That lowers the structural requirement for overnight work compared with a single-country 24x7 model.

Is there evidence people stay?

Our July 2023 company profile recorded that James Hendry and Grant Fallace had both joined in 2001 and were with the business at that time. Our July 2025 leadership announcement documented Michael Zuppa's internal promotion from General Manager, Technology to CEO.

Does technical work here get external recognition?

Yes. For example, our March 2026 announcement named Wireless SME Network Engineer Ellie Sarabi as a finalist in the Partner–Technical category of the ARN Women in ICT Awards. The individual examples above distinguish awards won from finalist nominations.

How large is the company?

We do not publish current headcount. Contact us for current team information.

What development support do you offer?

We support learning through hands-on experience, varied technology environments and collaboration with experienced colleagues. Our May 2022 traineeship update described a programme that began in 2021. Ask our recruitment team about current intakes and the development arrangements for the role you are considering.

Would I be working on your own infrastructure or a vendor's?

Both. We operate our own cloud platform and our own MPLS core network, and are accredited across a vendor stack including Microsoft, Cisco, HPE Aruba Networking, Fortinet, Palo Alto Networks, Veeam, Zoom and RingCentral. Technical roles involve running owned infrastructure as well as implementing vendor platforms for customers.

Do you publish salary ranges?

No.

What happens internally through the year?

Our historical reports describe birthday golf events and staff recognition: the July 2015 golf championship and March 2016 staff awards report provide examples. Ask our recruitment team about the current calendar of team activities.

Related

• About blueAPACHE — the company profile, including the last published headcount
• Our story — the history and the growth curve
• Leadership team — who runs the business
• Leadership and company — the structured profile
• Our partners — the vendor stack you would work across
• Vendor partners — the full accreditation record
• Managed services — the largest team
• Cloud — the owned platform
• Security — the security practice
• Connectivity — the network business
• Consulting and advisory — professional services
• Support — how the service desk actually runs
• Jayati Gulati, ARN 30 Under 30 — one of the individual awards
• Ellie Sarabi, WIICTA 2026 finalist — the most recent
• Contact — every office and number