Positive Behaviour Support

Support that starts with understanding

We look beyond the behaviour to understand what it may be communicating—then work with you, your family and support team to build practical skills, safer environments and a better quality of life.

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Australia-wideCommunity & telehealth Qualified practitionersOngoing clinical support CollaborativeParticipant, family & team Practical plansClear, usable strategies PBS in plain English

Behaviour has meaning.

Positive Behaviour Support is an ongoing process of listening, observing and learning. It asks what is happening, why it may be happening and what needs to change—without blame or judgement.

The goal is not to “fix” the person. It is to improve quality of life, build capability and make support work better.

Find a location near you What Positive Behaviour Support actually is

A practical, rights-based approach built around the person.

PBS brings together the person’s goals and preferences, information from the people who know them well, observation and assessment, and evidence-informed practice. The result is a plan that can be used in everyday life.

1

Understand the reason behind behaviour

A Functional Behaviour Assessment explores patterns, communication, health, relationships, environments and unmet needs that may influence behaviour.

2

Build skills and independence

Support may focus on communication, choice-making, emotional regulation, daily living and other skills that are meaningful to the person.

3

Create more supportive environments

We identify practical changes to routines, expectations, communication and surroundings that can reduce stress and help the person succeed.

4

Reduce restrictive practices

Where restrictive practices are present, the focus is on safety, rights, lawful oversight and reducing and eliminating their use wherever possible.

Could PBS be right for you?

Start with a conversation—not a commitment.

PBS may help when behaviour is affecting safety, relationships, participation, independence or quality of life. You do not need to know exactly what service to request before contacting us.

✓

Behaviour feels difficult to understand or respond to

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Existing strategies are not working consistently

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A behaviour support plan or assessment is needed

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Family or support staff need practical training

✓

Restrictive practices need review and reduction

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You want a more coordinated, person-centred approach

How Bloom can help

Positive Behaviour Support services

Support is tailored to the participant and may include one or more of the following services – but more are available on request. Contact us for more information.

01

Functional Behaviour Assessment

Understand patterns, contributing factors and the purpose behaviour may serve.

02

Interim Behaviour Support Plans

Provide timely strategies where immediate risks or support needs require a response.

03

Comprehensive Behaviour Support Plans

Translate assessment findings into individualised, proactive and practical strategies.

04

Training & implementation

Help families, carers and providers use strategies consistently and confidently.

05

Monitoring & plan review

Track meaningful outcomes, gather feedback and refine support over time.

06

Restrictive practice support

Support lawful reporting, oversight and plans to reduce and eliminate restrictive practices.

Services and timeframes are based on clinical need, participant choice, funding and applicable NDIS requirements.

What happens next

A clear pathway from first conversation to ongoing support.

The exact pathway depends on the person’s needs, situation and NDIS funding. We explain each step in plain language.

We listen

We learn what matters to the person, what is working, what is difficult and who should be involved.

We assess

We gather information and observe patterns to understand the function and context of behaviour.

We build the plan

We co-design practical, proactive strategies that reflect the person’s goals, rights and everyday life.

We support and review

We train the support team, monitor outcomes and adjust strategies as needs and circumstances change.

Why Bloom Healthcare

Clinical expertise, made practical.

Good behaviour support depends on trust, collaboration and strategies people can genuinely use. Our practitioners work with the wider support network so the plan can live beyond the page.

4.9/5Google rating from 126 reviews 15,000+Clients supported NDISRegistered provider Multi-DAllied health collaboration ✓

More time with people

Our approach prioritises direct observation, relationship-building and hands-on implementation—not documents alone.

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Clear, usable plans

Strategies are written in plain language and shaped around the routines, environments and people involved.

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Family and team collaboration

The participant’s voice leads the work, with family, carers and other providers involved as appropriate.

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Connected allied health expertise

Our PBS practitioners can collaborate with psychology, occupational therapy, speech pathology and other Bloom disciplines.

Common questions

Answers before you begin.

If your situation is different, that is okay. Our team can help you work out whether Bloom is the right fit.

Ask us a question

Easy Read guide

A plain-English guide to PBS and NDIS support.

Download Easy Read PDF

Who can access NDIS-funded Positive Behaviour Support?

PBS is generally funded through the Capacity Building category in an NDIS plan through Improved Relationships. On a case by case basis, PBS may also be funded through Improved Daily Living.

What is a Behaviour Support Plan?

It is a collaborative plan describing person-centred, proactive and evidence-informed strategies to improve quality of life and reduce the likelihood and impact of behaviours of concern. It is developed with the participant and the people important to their support.

What is a Functional Behaviour Assessment?

It is a structured process for understanding what happens before, during and after behaviour, the contexts in which it occurs, what the person may be communicating and the purpose the behaviour may serve.

Do you work with families, schools and support providers?

Yes. With the participant’s consent, collaboration can include family, carers, support coordinators, schools, day programs, SIL providers and other allied health professionals.

Can support be delivered by telehealth?

Depending on clinical suitability and participant preference, support may be delivered in the community, at home, by telehealth or through a combination of approaches.

How long does the process take?

Timing varies according to urgency, complexity, participant availability, assessment needs and funding. Contact us to discuss current availability and the most appropriate first step.

iOfficial guidanceCheck current government information before making funding or service decisions.NDIS Commission: behaviour support↗ Explore NDIS support

Other NDIS services and information

Choose the pathway that best matches the support you are looking for.

NDIS Services → NDIS Occupational Therapy → NDIS Exercise Physiology → NDIS Physiotherapy → NDIS Psychology → NDIS Speech Pathology → Paediatrics 0–9 → Paediatrics 10-17 → Dietitian →

You do not need to have all the answers before reaching out.

Tell us what is happening. We’ll help you understand the next step.

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What is Positive Behaviour Support (PBS) as offered by Bloom Healthcare?

Positive Behaviour Support (PBS) is a positive behaviour support service for NDIS participants that includes functional behaviour assessment, interim and comprehensive behaviour support plans, capacity building for families and support workers, and reduction and elimination of restrictive practices, delivered under the NDIS Quality and Safeguards Commission framework across Australia.

Who provides the PBS service described on this page?

The PBS service is provided by Bloom Healthcare, which can be contacted at +61 1300 771 465.

In which areas does Bloom Healthcare deliver its PBS service?

Bloom Healthcare's PBS service is delivered across Australia.

Under what regulatory framework is Bloom Healthcare's PBS service delivered?

The PBS service is delivered under the NDIS Quality and Safeguards Commission framework.

What does a Functional Behaviour Assessment (FBA) involve as part of PBS?

A Functional Behaviour Assessment (FBA) is a thorough assessment used to understand the individual's environment, history, and behavioural triggers, forming the basis for developing a behaviour support plan.

What approach underlies Positive Behaviour Support?

PBS is a person-centred, strength-based approach that emphasizes quality of life, autonomy, dignity, empowerment, and inclusion, focusing on understanding the root causes of challenging behaviours rather than relying on control or punishment.

What role do families and caregivers play in the PBS process?

Families, support workers, and professionals actively participate in PBS to ensure consistent support strategies are applied across all environments.

What are the key services included under PBS?

Key PBS services include comprehensive functional behaviour assessments, tailored behaviour support plans, training and coaching for families, carers, and support workers, and emotional regulation and skill-building support.

How does PBS address restrictive practices?

Bloom Healthcare's PBS service focuses on the reduction and elimination of restrictive practices as part of its approach to supporting NDIS participants.

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