Sitemap: every page on this site

This site has 197 pages: 80 pages about the provider and its courses, and 117 articles. Every one of them is linked from this page, and every one carries content. Nothing is held behind a search box or a form.

Complete Hospitality Training is a registered training organisation, RTO 3722, registered since 1 June 1994, with a current registration period running 1 July 2025 to 30 June 2032 under the Australian Skills Quality Authority. CRICOS provider code 04242E. Legal name Complete Hospitality Training (Vic) Pty Ltd, ABN 27 006 947 262.

How to use this page. Course and qualification pages carry the national codes, unit counts, packaging rules and delivery position — those are the pages to read for what a credential actually contains. The articles explain the surrounding questions. Where the two disagree, prefer the course page; where either disagrees with training.gov.au or a state regulator, those win.

What the provider's scope actually holds. Counted from the National Register on 26 October 2026: 17 current qualifications, 85 current skill sets and 592 current units, every component at extent "deliver and assess". These counts move as the register moves, so treat the date as part of the figure and check training.gov.au for the position today. Note also that a component can be listed as current while carrying an end date that has already passed — SIR30216 Certificate III in Retail is on the current list with an end date of 28 June 2024 and is not available. Excluding components whose end date has passed gives 16 qualifications, 75 skill sets and 547 units. This site describes the subset CHT actively delivers, which is smaller again.

Start here

Page What is on it
Home Who we are, our registration facts, and where we deliver
All courses The qualifications we deliver and the individual units taken as short courses
News and guides All 117 articles, grouped into twelve subjects
Responsible Service of Alcohol One national unit, SITHFAB021, under eight separate state and territory liquor regimes
Student toolkit What you need at each stage: the USI, code-reading, prerequisites, your documents
Resources The government systems that hold most of what a student needs, and a route into every cluster
Policies What an RTO must have under the Standards, and what you can ask for
FAQ The questions we are asked most often
Contact Enquiries routed by purpose, and what to have ready for each
Expression of interest Registers you for a course without committing you to it
Skills assessment Migration skills assessment and RPL — two different things

Finding and booking a course

Four addresses give four different views of the same schedule.

Page The view it gives
Course search and course codes Filter by course, date range or course ID — plus the key to our short course codes (B&B, BCA, BCM, BCS, BCSA, BAR, FSS, FSS2, RSAc, RSAsp, RSAv, SSS) and the accredited-versus-not distinction
Upcoming course schedule The results view: what the Name, Start, Cost and Book Now columns do and do not tell you
Upcoming course list Our licensing-linked skill sets with their national codes and the units inside each one
Course calendar The month view

Enrolling

Two fee routes, and the paperwork differs.

Page What is on it
Course enrolment The five steps, the pre-training review, the USI requirement, and what we must give you before you pay
Government funded enrolment Victorian Skills First: the eligibility criteria, the two-subsidised-courses-a-year volume limits, the under-17 school-exemption rule, concessions and fee waivers — and why NSW delivery is fee for service
Fee-for-service enrolment Who it suits, what the full fee does and does not include, and employer-funded training
Course enquiry Ask about a course before committing
Enquiry form The general enquiry route

Qualifications

Full AQF qualifications, delivered as workplace training. Each page carries the national code, the core and elective split, the packaging rules and the CRICOS position.

Qualification Size and note
SIT30622 Certificate III in Hospitality 15 units, 6 core — the general hospitality qualification
SIT30722 Certificate III in Hospitality (Restaurant Front of House) 20 units, 9 core — RSA and cash handling are mandatory here, not elective
SIT30821 Certificate III in Commercial Cookery 25 units, 20 core — an unusually high core ratio
BSB30120 Certificate III in Business 13 units, 6 core — not equivalent to the BSB301xx codes it supersedes
SIT40422 Certificate IV in Hospitality 21 units, 9 core, CRICOS 116358F — three of the nine core units are HR units
SIT40521 Certificate IV in Kitchen Management 33 units, 27 core — the largest qualification we deliver
BSB40520 Certificate IV in Leadership and Management 12 units, 5 core — supersedes BSB42015, recorded as equivalent
SIT50422 Diploma of Hospitality Management, hotel management stream 28 units, 11 core
SIT50422 Diploma of Hospitality Management, culinary stream 28 units, 11 core, CRICOS 115534C — the same national code as the hotel stream
SIT50322 Diploma of Event Management 20 units, 13 core, CRICOS 118427D

Three addresses describe SIT40422 Certificate IV in Hospitality rather than one: the full page above, and two shorter pages that point to it — /courses/certificate-iv-in-hospitality and /workplace-training/certificate-iv-in-hospitality-2. There is one qualification, not three.

Delivery is not uniform. All eight states and territories for SIT30622, SIT30722, SIT40422, SIT20421 and all business and community services qualifications; SA, TAS, VIC and WA for commercial cookery; VIC and WA for kitchen management; Victoria only for both diplomas.

The workplace training index lists the qualification pages in one place.

Short courses and single units

Course The accredited position
Barista course What SITHFAB025 actually assesses, and how it differs from a non-accredited coffee course
Barista training in Sydney The same unit from a New South Wales angle — and why NSW adds no state layer to coffee, unlike RSA and food safety
Barista master class "Master class" is a delivery format, not a credential — there is no such unit
Latte art Not separately assessed, even inside the accredited espresso unit
Coffee appreciation Not an accredited unit; the page names the accredited alternative
Bartending The cocktail unit, the bar operations units, and what competency requires
Restaurant waiting SITHFAB027 needs five service periods; SITHFAB034 needs twelve
Hospitality package A bundle of units, not a qualification — there is no national code for a package
Food handling SITXFSA005, and why it is not the same as Food Safety Supervisor training
Virtual food handling The same SITXFSA005 unit and the same Statement of Attainment, delivered online
Food Safety Supervisor The units, the legal requirement, and how the rules differ by state
First aid HLTAID009, HLTAID011 and HLTAID014 — and what the law does and does not require on renewal
Responsible Service of Gambling Victorian RSG is free approved training: online modules through RSG Online and venue-arranged sessions with venue support workers. National SITHGAM training does not replace it.

RSA by jurisdiction

Responsible Service of Alcohol is one nationally recognised unit under eight liquor regimes. The certificate does not travel freely between states.

Page The jurisdiction-specific point
RSA in Australia The eight-jurisdiction matrix in full
Victoria and Melbourne The two-stage process: the unit, then the Liquor Control Victoria Learning Hub
Victoria The Victorian position on its own address
New South Wales and Sydney Competency cards, approved courses, temporary-interstate recognition and bridging eligibility
Queensland No expiry, no state provider register, and the actual penalties
Brisbane Queensland from the Brisbane angle, and why "approved provider" is not a Queensland concept
Western Australia and Perth How recognition works, and why there is no state approved-provider scheme to be approved by
RSA online What online delivery does and does not settle
RSA online across NSW, VIC, QLD and WA The four-state comparison, and why LCV approves providers by delivery mode

Careers in hospitality

Role pages: what the job involves, which award covers it, and which qualification matches.

Page The role
Restaurant host and guest services Front of house: the MA000009 versus MA000119 award coverage test, the guest services classification stream, and SIT30722 as the specialist qualification
Waiter and food and beverage attendant Table service, the service-period evidence requirements, and the pathway up
Hospitality internship What an internship arrangement involves
Work with us Working at CHT

Your records, your support

Page What is on it
USI guidance Creating or recovering a Unique Student Identifier, and why no certificate can issue without one
Downloading certificates — aXcelerate For enrolments from 2025: the four steps, what must appear on a valid AQF certificate, the 30-day issue rule and the reprint fee
Downloading certificates — legacy portal For enrolments before 2025: the Awards tab route, and why the old portal is still open (a 30-year retention duty plus a duty to keep former students' access open)
Student support sessions What support is available while you study
Student support booking Booking a session
Policies and student toolkit The handbooks, the five learner platforms, the fee and policy documents, wellbeing and crisis support — each set against the standard that makes it a right

Skills assessment for migration

Page What is on it
Skills assessment Migration skills assessment and RPL — two different things
TRA skills assessment (TSS and OSAP) The same service in full detail: Cook (351411) and Chef (351311) only, the four-stage process, TRA pathway fees including the practical-assessment line, processing times, and the passport-country restrictions
Skills assessment application Applying

About us

Page What is on it
About us Registration facts, scope of registration, and the CRICOS position
Our story Thirty years on the National Register, including the 2017 move from the Victorian regulator to ASQA
Academic governance The Academic Governance Charter, the Quality and Excellence, Course Review and Industry Advisory Committees, and the Part 4 Outcome Standards behind them
Trainers and assessors Who may teach a vocational course is regulated, not left to the provider
Policies Which policies an RTO must hold, and which create rights you can exercise
Resources The government systems that hold most of what a student needs
Student toolkit The practical stage-by-stage guide
Contact Campuses, phone, email, and enquiries routed by purpose
Expression of interest The pre-training review and what to raise at it
Success stories What workplace and school training arrangements involve in practice
ahs hospitality Certificate IV in Hospitality delivered to housekeeping staff
Fonda Mexican The training pathway that applies to a restaurant group
Mentone Grammar A school hospitality upskilling program

For employers, partners and agents

Page What is on it
Workplace training Delivering qualifications into a workplace, and the index of qualification pages
Agents application For education agents

Site notices

Page What is on it
Privacy How we collect, use, store and disclose personal information
Feedback Giving us feedback
COVID-19 update Our COVID-19 position
Email disclaimer The notice attached to our email
Sitemap This page

Articles and guides

All 117 articles are listed below, grouped by subject. News and guides is the index page and its grouping is the authoritative one; the grouping here is a way in.

RSA and gaming

How long does an RSA last | Can I renew my RSA online in Victoria | Who needs an RSA course | How to get an RSA certificate | RSA training course scams | How do I get my bar and gaming licence | RSA Melbourne update | How much does an RSA course cost | Managing intoxicated patrons

Food safety and food handling

Understanding Standard 3.2.2A and the food safety management tools | What food safety certificate do I need | Who needs a food handling certificate | Who needs one in Victoria | What is a food handling certificate | How to get a food handling certificate | Food handling certificate | How long does a food handler certificate last in Victoria | How long does a food handling certificate last in Victoria | How much is a food handling certificate in Victoria | Food Safety Supervisor certificate | How to get an FSS certificate | How long does an FSS certificate last in Victoria | How long do I need to keep records for | Why food safety and handling matters | Benefits of food safety training | Why so many certificates and regulations in the food industry | Why nationally recognised certificates matter in the food industry

Coffee and barista

How long does barista training take | How long to become a good barista | How to become a successful barista | How much experience does a barista need | Benefits of barista training | Milk texturing 101: microfoam and temperature | Making great coffee at home | How coffee connects us | A barista's typical shift schedule | A barista course for team building | Melbourne's bar and barista short course | Why employers value the bar and barista short course | The bartending and barista training package

Bar and bartending

The essential bartender's toolkit | Bartender interview questions and sample answers | How long to become a certified mixologist | Securing the best bartender job | How to score that awesome bar job | Why complete bartender education and training | Our bartending courses teach more than how to pour | Does bartending in Australia offer flexible working

Starting and building a career

How to build a career in hospitality | Careers in hospitality management | What career paths can a hospitality qualification open | How far can a hospitality qualification take you | How a course in hospitality can take you anywhere | What hospitality jobs are in demand in Australia | What hospitality management graduates do | Five tips to help you get into hospitality management | A strategic guide to switching careers | Entering the workforce for the first time | Securing work after education | Three crucial soft skills | Three key takeaways for a hospitality career | Why January is a good time to invest in your career | The Accommodation Association Jobs Victoria initiative

Choosing a course and funding

Your guide to selecting the right hospitality course | The difference between a good and a bad course provider | What hospitality courses cost in Australia | Government-funded hospitality training with practical placement | Launch your career with government-funded training | A deep dive into our training | Five reasons to get a certificate in hospitality | Why formal certifications matter | The culinary and hotel management streams of SIT50422 | Five key things a quality management course should teach

Hiring and managing staff

Five tips to hiring hospitality staff | Four common mistakes employers make when hiring | Creating a successful onboarding program | How to motivate employees in hospitality | Managing and motivating your team | How to find the best chef for your kitchen | How to train up a hospitality manager | Steps for rostering and time management | The power of positive reinforcement in training | Skills hospitality employees should have

Training and development

Getting the most out of your training | How to create an effective training plan for your business | Why certified training is vital | Why the industry takes training seriously | The benefits of cross-training | Implementing a successful cross-training program | Training hospitality workers for success | Environmental training for employees | The benefits of returning to face-to-face learning | How to keep learning online | Education during lockdown | How to balance education, work and life

Customer experience

How to deliver exceptional customer service | How to measure and improve customer service | Dealing with difficult guests | The key to building a loyal customer base | Changing customer expectations | The art of upselling | Understanding cultural awareness in hospitality | The importance of cultural competence

Running a hospitality business

How to take a restaurant to the next level | A strategic approach to expanding your restaurant or cafe | Tips for taking your restaurant online | Improving bookkeeping in your business | Health and safety best practice in hospitality | How social media can impact your hospitality business

Pay, tax and working in Australia

Working hours, rosters and public holidays | Superannuation, tax and payslips | How to apply for a tax file number | Setting up a bank account in Australia | Visa checklist

Seasonal

Keeping your Christmas party stress-free | Hospitality tips to dazzle your guests at Christmas

Also in the index: Life or death (ABC Everyday).

Addresses that used to be empty

This section has been kept and extended rather than deleted, because the history is useful to anyone auditing the site.

Until 30 September 2026 this page listed two addresses as carrying no text, and attributed that to an error on the origin site. That attribution was wrong. Both were content records left in draft status and never published, which is why they served only site furniture. Both were then written and are live:

On 26 October 2026 a further twelve addresses in the same condition were written and published: restaurant host, academic governance, policies and student toolkit, TRA skills assessment, downloading certificates from aXcelerate, downloading certificates from the legacy portal, course enrolment, government funded enrolment, fee-for-service enrolment, course search and codes, upcoming course schedule and upcoming course list.

On the same date 43 further addresses that carried no content of their own — booking confirmations, per-partner referral funnels, a password-reset page, a cart and a mapping data file — were retired rather than written, because there was no page there to write. They now return 404 rather than serving site furniture, and nothing on this site links to them.

The distinction matters for anyone auditing this site: a draft record and an origin error look identical from outside, and only the content record tells them apart. Two further defects remain open and are recorded here rather than hidden — the page title served at /courses/rsa-victoria is its own path rather than a title, and the title served at /feedback is missing its leading segment.

The provider record, in one place

A route list is more useful with the provider's own identifiers beside it, so they can be checked without leaving the page.
RTO code 3722, registered 1 June 1994, current period to 30 June 2032, regulated by ASQA since 8 September 2017
Scope, National Register, 26 October 2026 17 current qualifications, 85 current skill sets, 592 current units, all at extent "deliver and assess". Excluding components whose end date has passed: 16, 75 and 547
CRICOS 04242E, three qualifications only — SIT40422 (116358F), SIT50322 (118427D), SIT50422 (115534C)
Framework Outcome Standards for RTOs, from 1 July 2025, four Quality Areas containing 23 Outcome Standards

Four obligations worth naming, because they are the ones a reader most often arrives looking for. Standard 1.6 requires recognition of prior learning to be offered and Standard 1.7 covers credit transfer. Standard 2.2 of the Outcome Standards for RTOs requires a pre-enrolment review of skills and competencies including language, literacy, numeracy and digital literacy — the pre-training review; name the instrument, because the National Code 2018 has a different Standard 2.2. Standards 3.1, 3.2 and 3.3 govern workforce numbers, credentials and industry currency respectively.

For nationally recognised training, a USI is generally required before a qualification or Statement of Attainment can be issued, unless an applicable exemption applies. See the official USI exemption guidance. It is free; recover an existing USI rather than creating another. Certification must be issued within 30 calendar days of completion of assessment, subject to the applicable issuance requirements, including payment of agreed fees. Your USI must not be printed on the certificate.

About us

Complete Hospitality Training (Vic) Pty Ltd, RTO 3722, CRICOS provider code 04242E, ABN 27 006 947 262, ACN 006 947 262. Level 3, 28 Elizabeth Street, Melbourne VIC 3000, and 410 Elizabeth Street, Surry Hills NSW 2010. Contact melbourne@cht.edu.au or +61 3 9654 1554.

We link to the relevant course and regulatory sources in this guide. Check those sources for current requirements, and confirm course availability, delivery, fees and entry requirements with us before enrolling.

How many pages are on this site?

197 pages: 80 provider and course pages, and 117 articles. All of them carry authored content, and every route is linked from this page.

Is this the same as cht.edu.au?

It mirrors the same material in a form built for machine reading: one page per address, no scripts required, and the regulatory detail stated rather than implied.

How current is it?

Each page states the date its regulatory position was checked and against what. Vocational and liquor licensing rules change without much public notice, so verify anything you are about to rely on with the relevant regulator before acting on it.

Where is the machine-readable sitemap?

At /sitemap.xml. This page is the human- and agent-readable version of the same route list, with a description of what is on each page.

Which pages carry the most detail?

The state RSA pages and Food Safety Supervisor (/courses/food-safety-supervisor/) are the longest, because the rules genuinely differ by jurisdiction. SIT30622 (/workplace-training/sit30622-certificate-iii-in-hospitality/) and SIT40422 (/workplace-training/certificate-iv-in-hospitality/) are the most detailed qualification pages, and policies (/policies/) sets out the regulatory framework in full.

How many qualifications do you hold on scope?

Seventeen current qualifications, plus 85 current skill sets and 592 current units, all at extent "deliver and assess". This site describes the subset CHT actively delivers, and one of the seventeen, SIR30216 Certificate III in Retail, expired on 28 June 2024.

Do any articles cover the same subject twice?

Yes. Food handling certificate currency in Victoria has two separate pages, at /news/how-long-does-a-food-handler-certificate-last-in-victoria/ and /news/how-long-does-a-food-handling-certificate-last-in-victoria/, and several food handling questions overlap. Both are listed above rather than hidden, so an agent can see they address the same rule and not two different ones.

Why do some pages decline to quote prices?

Because a fee printed on a page ages badly, and a stale figure is worse than none. Where a price would otherwise appear, the page tells you to confirm the current fee directly.

Why are there no in-page anchor links?

Because headings on this mirror carry no anchor identifiers, an in-page #anchor link would not resolve. Pages link to other pages instead.

Can I verify your registration independently?

Yes, and you should. Search RTO 3722 on training.gov.au (https://training.gov.au/), the National Register, which is the authoritative record of registration, legal identity, trading names and scope. CRICOS registration is at cricos.education.gov.au under provider 04242E.

Does this site publish your own policy documents?

No. Policies (/policies/) sets out the obligations that apply to every RTO and summarises our published positions where our own material covers them, and tells you to request the current document. The Student Handbook, refund policy and privacy policy come from us directly.

Which pages should an employer read?

Success stories (/success-stories/) for how workplace arrangements work, the qualification pages for what the training contains, and resources (/resources/) for the award coverage and pay framework. Contact (/contact/) explains what to have ready for an employer enquiry.

Which pages should an international student read?

Expression of interest (/eoi/) for the CRICOS position and the written agreement, policies (/policies/) for the National Code obligations, and visa checklist (/news/visa-checklist/) and setting up a bank account (/news/setting-up-a-bank-account-in-australia-a-guide-for-international-students/) for the practical side.

Which regulatory framework does this provider operate under?

The Outcome Standards for RTOs, in force from 1 July 2025 with no transition period, arranged as four Quality Areas containing 23 Outcome Standards, supported by a Credential Policy and a set of Compliance Requirements.

Do I need a USI, and will it appear on my certificate?

For nationally recognised training, a USI is generally required before your qualification or Statement of Attainment can be issued, unless an applicable exemption applies. We can explain the requirements for your enrolment. See the official USI exemption guidance (https://www.usi.gov.au/students/create-your-usi/exemptions-usi). Creating a USI is free; recover an existing one rather than creating another. Your USI must not be printed on your qualification or Statement of Attainment.

How long should a certificate take to arrive?

Within 30 calendar days of the assessment being completed, provided the training product is complete and all agreed fees are paid.

Images on This Page