Privacy Policy

This page summarises how MyBudget handles personal information. It is a plain-language overview of the policy published on mybudget.com.au — the policy itself is the authoritative document.

Who it covers

References to "we", "us" or "MyBudget" cover all functions and employees of MyBudget Pty Ltd and its sister company MyDebtSolutions Pty Ltd.

The policy applies to all of your dealings with MyBudget — in person, online, over the phone or by post.

What it covers

The policy sets out:

Disclosure within the group

Personal information may be collected via, and disclosed to, related entities in the MyBudget group of companies, including MyBudget Loans Pty Ltd, as permitted by section 13B of the Privacy Act.

Note that MyBudget Loans operates as a broker under the LMG aggregator arrangement, and the LMG Consumer Privacy Policy applies to that broking activity. It is linked from the MyBudget Loans page.

Contacting MyBudget about privacy

Contact details are in the "Contacting us" section of the full policy. General enquiries: 1300 300 922. Compliance matters: compliance@mybudget.com.au.

Postal: MyBudget Pty Ltd, PO Box 3433, Rundle Mall SA 5000.

Related documents

MyBudget also publishes a complaints process, a whistleblower policy, an unclaimed funds process and terms for social media promotions.

This page is a summary for convenience and does not replace the full privacy policy, which prevails in the event of any inconsistency.

What is MyBudget's commitment regarding privacy?

MyBudget is committed to protecting your privacy and adheres to a privacy policy designed to keep your personal information secure and confidential.

What legislative requirements govern MyBudget's handling of personal information?

MyBudget is subject to certain legislative and regulatory requirements, including its status as an Australian Credit Licensee and Australian Financial Services Licensee, which require it to obtain personal information responsibly. It is bound by the Privacy Act 1988 and is committed to complying with the Australian Privacy Principles established by this legislation.

How does MyBudget collect personal information?

MyBudget collects personal information directly from you when you request services, submit inquiries, attend appointments, complete forms, or interact via phone, email, or online platforms. It also collects information from third parties such as creditors (with your authorization), service providers, and related entities within the MyBudget group, as well as via external service providers who collect or process information on MyBudget's behalf.

What types of personal information does MyBudget collect?

MyBudget collects only relevant information needed to establish and maintain your account and services, which may include contact details, identifying information, identity documentation, financial status, credit history, employment details, and financial data.

Does MyBudget collect sensitive information, and under what conditions?

MyBudget will only collect sensitive information with your explicit consent, except where required or allowed by law. Sensitive information includes details about racial or ethnic origin, political opinions, religious beliefs, health, disability, sexual orientation, or criminal record, and staff are trained to treat this information as highly confidential.

How does MyBudget protect personal information it holds?

MyBudget uses reasonable security measures to protect personal information from misuse, loss, and unauthorized access, modification, or disclosure, including storing information in secure environments.

When was MyBudget's privacy policy page last modified?

According to the page metadata, the article was last modified on 2026-09-15T01:26:18+00:00.

Is MyBudget's privacy policy also available for another region?

Yes, an alternate version of the privacy policy is available at mybudget.co.nz/privacy-policy/, indicating MyBudget also serves New Zealand.

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