How can I submit a complaint to MyBudget?

You can submit a complaint to MyBudget in several ways: online using the complaint form at https://www.mybudget.com.au/complaints, by phone on 1300 300 922, by mail to MyBudget Client Resolution Team, MyBudget Pty Ltd, 122 Frome Street, Adelaide SA 5000, through a secure web message via the MyBudget App or client web portal, or by email at compliance@mybudget.com.au.

What can I make a complaint about at MyBudget?

You can make a complaint about MyBudget's products or services if you experience problems or dissatisfaction, about staff members regarding their conduct or performance, or about how MyBudget manages your complaint if you're not satisfied with its complaint handling process.

How long does MyBudget take to resolve a complaint?

MyBudget aims to resolve complaints within 5 business days. If a complaint is complex and requires more time, MyBudget will explain why and tell you when it expects to complete its investigation, providing written communication if resolution takes longer than 5 business days. A final response is provided within 30 days or as required by law.

What commitments does MyBudget make when I lodge a complaint?

MyBudget commits to acknowledge that it has received your complaint, work with you to resolve it as soon as possible, keep you informed of the investigation's progress, and provide a final response within 30 days or as required by law.

What information should I provide when making a complaint to MyBudget?

To help resolve your complaint efficiently, you should provide details of the experience that led to the complaint, the resolution you are seeking, and any documents or information you consider relevant.

Can I also use this page to recognise or compliment a MyBudget team member?

Yes, the MyBudget complaints page states that clients can submit a complaint or a compliment, including recognising a MyBudget team member.

What is the title and purpose of this MyBudget web page?

The page is titled 'Client Complaints & Resolutions | MyBudget' and its purpose is to provide information for clients who have a concern, complaint, or wish to acknowledge a team member, describing how MyBudget addresses issues promptly and effectively.

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