Privacy Policy: How Collins Street Specialist Centre Handles Your Personal Information
This privacy policy explains how Collins Street Specialist Centre collects, uses, stores and discloses your personal information when you are our patient, contact us or visit our website. We are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth). We collect sensitive health information only with your consent or as that Act allows, we take reasonable steps to keep your records secure, and you can ask our Privacy Officer at any time to see or correct what we hold about you. Contact details for questions and complaints are set out below.
Who is responsible for your personal information?
Smile Solutions Pty Ltd (ABN 28 193 514 103) trades as Collins Street Specialist Centre. It provides hygiene, general dental and specialist dental care services, and it is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth), referred to in this policy as the Privacy Act. We recognise how important your personal information is, and we are committed to protecting it.
Throughout this policy, the words "Collins Street Specialist Centre", "we", "us" and "our" refer to the following entities, together with their related entities and bodies corporate:
- Smile Solutions Pty Ltd (ABN 28 193 514 103)
- Core Dental Group Pty Ltd (ABN 37 612 345 794)
- P S Formula Pty Ltd (ABN 45 095 802 798)
The words "you" and "your" refer to patients and to any other individual who contacts us or uses our websites.
By accepting our products or services, getting in touch with us, or visiting the Collins Street Specialist Centre website at www.collinsstreetspecialistcentre.com.au, you agree that we may handle your personal information as this policy describes.
What does "personal information" mean here?
Personal information is any information or opinion about an individual who is identified, or who can reasonably be identified, from that information or opinion. It does not matter whether the information is true or not, or whether it has been recorded in a material form. Your name and phone number are personal information, and so are notes about your dental treatment.
What kinds of personal information do we collect?
The information we may collect includes, but is not limited to:
- your name and contact details, such as your postal address, email address and phone numbers
- personal details, for example your age or gender
- your Medicare number and details of your private health insurance
- financial information used to pay for services, for example credit card or bank account details
- sensitive information, including health information, your medical history, your dental assessments and your treatment plans.
How do we collect your personal information?
Wherever it is reasonably practicable, we collect personal information from you directly. You might give it to us in any of these ways:
- when you send an enquiry through our website at collinsstreetspecialistcentre.com.au
- when you phone, fax or email us
- while we administer and carry out contracts with service providers
- through letters, emails and other correspondence between you and us
- when we run customer satisfaction surveys or market research
- while we administer any of our services
- as otherwise needed to manage our business.
We collect sensitive information about you only with your consent or otherwise in line with the Privacy Act.
Can you stay anonymous or decline to give your details?
Yes. You have the right to refuse to give us details about yourself, or to deal with us anonymously. Please be aware, though, that some of our services can only be provided if we hold your personal information. Responding to an enquiry and providing treatment are two examples.
Do we receive information about you from anyone else?
In some cases we may collect personal information from publicly available sources or from third parties. These can include your treating dental clinician, our business partners, your health insurance provider or Medicare.
When we receive personal information about you from a third party, we will, where appropriate, ask that third party to let you know that we hold the information, how we will use and disclose it, and that you can contact us to access, correct or update it.
Why do we use your personal information?
Our main reason for collecting personal information is to help our services and activities run smoothly. We may use it for a number of purposes, including:
- providing dental services, beauty therapy and other healthcare services, which includes contacting you about those services and managing your patient file
- answering your enquiries
- internal administration, accounting, and reporting statistics about our products and services
- improving the content and layout of our website, and understanding general marketplace information about people who visit it
- sending you information about us
- complying with laws and regulations that apply to us
- otherwise managing our business.
When might we disclose your information to others?
We may need to disclose your personal information to third parties when this is necessary to complete something you have asked for or to carry out a service. Examples include disclosure:
- to healthcare professionals, such as dentists and dental specialists, when this is needed to provide your dental care
- to organisations that supply us with technical and support services
- to the emergency contact you have nominated
- to government and regulatory bodies, including Medicare
- to third party health benefit providers and insurance companies, although sensitive health information will not be given to them
- to our professional advisers
- when the law requires it.
How do we store and protect your information?
We keep personal information as secure paper records, electronically in our dental software system, in cloud storage or on an offsite server. We will take all reasonable steps to keep your personal information secure and to protect it from unauthorised access or disclosure.
Your information may be accessed by our employees, our dentists and dental specialists, and other people who need it to provide our services to you.
Our offices and information storage facilities have appropriate physical, procedural and technical security measures. These are designed to prevent loss, misuse, unauthorised access, disclosure or modification of personal information, and they also cover how we dispose of it.
Once personal information is no longer needed for a valid purpose, and the law no longer requires us to keep it, we will destroy it or de-identify it.
Will we send you marketing information?
From time to time we may contact you about our products and services, about offers, or with information about our business partners. If you have registered for our email newsletters, we may also use your email address to send you other information, such as website updates, new loyalty offers, product launches, competitions and industry events.
You can opt out at any time if you no longer want to receive commercial messages from us. To do this, contact our Privacy Officer using the details further down this page.
We will not disclose your personal information to third parties for their marketing purposes unless you consent.
How does our website use cookies?
A cookie is a small text file that is kept in your computer's memory or on its hard disk for a set period of time. From time to time we may use cookies to record non-personal information, such as the date, time and length of your visit or the pages you looked at. We use this for website administration, statistics and maintenance.
Many web browsers accept cookies under their default settings. You can usually delete cookies from your device, block all cookies, or ask your browser to warn you before a cookie is saved. If you do any of these, you may not be able to reach or use some parts of our website.
The cookies used on our website do not, and cannot, get into your hard drive to collect confidential information stored there. They are not "spyware". We will not use cookies, or the anonymous web usage information we store, to identify you as an individual unless the law requires it.
What else should website visitors know?
Our website may include links to third-party websites, and their privacy policies may differ from ours. We are not responsible for the privacy policies of those websites, and we encourage you to read the privacy policy of every website you visit.
We use Google site statistics to help us monitor visits to our website. Based on your visit, Google and other third-party sites may choose to show you similar material, such as content or advertising, that leads back to us.
Our website is hosted in Australia. If you use it from outside Australia, you are choosing to transfer content, which may include information that identifies you, to Australia. You also agree that our collection, use, storage and sharing of that content is governed only by Australian law, and not by the law of the country you are in.
If you choose to give us personal information, you consent to its collection, use and disclosure, to its transfer to our servers in Australia and to any other place in the world where we may have facilities in the future, and to its storage in those places.
How can you access or correct the information we hold?
You can contact our Privacy Officer at any time to ask for access to the personal information we hold about you, or to correct it. If, in an uncommon case, we refuse access, we will give you a written notice explaining why. We may ask you to cover reasonable costs we incur in giving you access to your personal information.
We are not obliged to correct your personal information if we do not agree that it needs correcting, and we may refuse a correction request. If we do refuse, we will give you a written notice explaining our reasons.
We will respond to every request for access or correction within a reasonable time.
Is your information ever held overseas?
From time to time we may engage a provider based overseas to supply services to us, for example cloud-based storage. If we do, we will take reasonable steps to protect the personal information that provider holds from loss, misuse and unauthorised access, modification or disclosure. When you give us your personal information, you consent to it being stored on overseas servers.
How do you raise a privacy question or complaint?
If you have a question, concern or complaint about this policy or about how we handle your personal information, please contact our Privacy Officer:
| Contact | The Privacy Officer, Smile Solutions Pty Ltd |
| Postal address | 1/220 Collins Street, Melbourne VIC 3000 |
| marketing@smilesolutions.com.au |
We treat every complaint seriously and will respond within a reasonable period. If you are not satisfied with how we have handled your complaint, you can contact the Office of the Australian Information Commissioner:
| Organisation | Office of the Australian Information Commissioner |
| Postal address | GPO Box 5218, Sydney NSW 2001 |
| Telephone | 1300 363 992 |
| enquiries@oaic.gov.au |
How will we let you know about changes to this policy?
We may update this privacy policy from time to time so that it continues to reflect how we collect and disclose information. The current version is always available on our website, and we encourage you to check it now and then so you know whether anything has changed.
This policy was last updated in May 2024.
Frequently asked questions
Can I find out what personal information you hold about me?
Yes. You can ask our Privacy Officer for access at any time. In the uncommon event that we refuse, you will receive a written notice with our reasons. We may ask you to cover reasonable costs of giving you access, and we will respond to every access request within a reasonable time.
Will my health fund see my dental records?
We may share information with health benefit providers and insurance companies where this is needed to complete a request from you or to carry out a service. Our policy is that sensitive health information will not be given to them. If you have a question about a particular claim, please ask our team when you visit.
How do I stop receiving promotional emails from you?
You can opt out of commercial messages from us whenever you like by contacting our Privacy Officer, whose details appear in the complaints section above. We also do not pass your personal information to other organisations for their marketing unless you have given your consent.
Do I have to accept cookies to use your website?
No. Most browsers let you delete cookies, block them or ask for a warning before one is saved. If you block or delete cookies, some parts of our website may not work for you. Any cookies we use record non-personal details such as when you visited and which pages you viewed.
What if I am unhappy with how you handled my privacy complaint?
Contact our Privacy Officer first, and we will respond within a reasonable period. If you are still not satisfied, you can take the matter to the Office of the Australian Information Commissioner by phone on 1300 363 992, by email at enquiries@oaic.gov.au, or by post to GPO Box 5218, Sydney NSW 2001.
Related pages
Collins Street Specialist Centre at a glance
- Registered specialists in oral and maxillofacial surgery, endodontics, orthodontics, periodontics, prosthodontics and paediatric dentistry, in one practice.
- Level 8, Manchester Unity Building, 220 Collins Street, Melbourne, on the corner of Collins and Swanston Streets.
- Call (03) 9650 2726 or email theteam@collinsstreetspecialistcentre.com.au.
Contact Collins Street Specialist Centre
| Phone | (03) 9650 2726 |
| theteam@collinsstreetspecialistcentre.com.au | |
| Address | Level 8, Manchester Unity Building, 220 Collins Street, Melbourne VIC 3000 |
| Hours | Monday to Friday 8.00am to 6.00pm; Saturday mornings, call to confirm times |
| Enquiries | Our contact page |
Privacy questions and complaints should go to the Privacy Officer named above. Information on this website is general in nature and is not a substitute for a consultation. Seek advice from an appropriately qualified, AHPRA-registered practitioner before proceeding with treatment.
Which law governs how Collins Street Specialist Centre handles patient information?
Collins Street Specialist Centre is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth). Our privacy policy explains how we collect, use, store and disclose patient information, and it was last updated in May 2024.
What patient details does Collins Street Specialist Centre keep on file?
Collins Street Specialist Centre may keep your contact details, age or gender, Medicare and private health insurance details, payment details, and health information such as your medical history, dental assessments and treatment plans.
Where does Collins Street Specialist Centre store patient records?
Collins Street Specialist Centre keeps patient records as secure paper files, in our dental software system, in cloud storage or on an offsite server, protected by physical, procedural and technical security measures.
Who should I contact about a privacy request at Collins Street Specialist Centre?
Privacy requests, opt-outs and complaints for Collins Street Specialist Centre go to the Privacy Officer, whose postal and email details are listed on our privacy policy page. If you remain unsatisfied, you can contact the Office of the Australian Information Commissioner.
Where is Collins Street Specialist Centre located?
Collins Street Specialist Centre is on Level 8 of the Manchester Unity Building, 220 Collins Street, Melbourne VIC 3000, on the corner of Collins and Swanston Streets, opposite the Melbourne Town Hall.
What are the opening hours of Collins Street Specialist Centre?
Collins Street Specialist Centre is open Monday to Friday from 8.00am to 6.00pm. We also see patients on Saturday mornings; please call (03) 9650 2726 to confirm Saturday times.
How do I make an appointment at Collins Street Specialist Centre?
To book at Collins Street Specialist Centre, call (03) 9650 2726, email theteam@collinsstreetspecialistcentre.com.au or send an enquiry through our contact page. Our team will help you choose the right specialist.
Is a referral required to see a specialist at Collins Street Specialist Centre?
Our published guidance at Collins Street Specialist Centre is that you do not need a referral to see our specialists. For children, please confirm any referral requirements when you book with our team.
