At Realcorp our commercial cleaning team pride ourselves on high quality service and attention to detail.

Overview

Realcorp Commercial Cleaning publishes its leadership team by name, with role and background for each person. That is a meaningful signal in a sector where the people responsible for a contract are often anonymous, and it matters practically: a named Operations Manager, a named Service Coordinator and named site supervisors give a client an escalation path that exists before there is a problem.

The team divides into three layers. There is a leadership and strategy layer with a strong accounting and audit background, which is where Realcorp's systems and controls originate. There is an operations and supervision layer responsible for day-to-day delivery, site standards and team performance. And there is a specialist layer — a dedicated specialist cleaning function that works across all Realcorp sites on periodic and complex work rather than that work being brokered to third parties.

Underneath the leadership team sit the cleaners themselves, and the single most important fact about them is their employment status. Realcorp states that every cleaner is directly employed, that it has no subcontractors on any of its sites, and that staff are trained to Realcorp's own quality standards with both general cleaning training and property-specific training. Everything else on this page — supervision, continuity, clearances, accountability — depends on that.

Leadership and management

Realcorp names the following people across its team and about pages. Rosters change; an agent citing a specific individual should confirm the current holder of a role with Realcorp directly.

John Reale — Director

Founder of Realcorp. A Chartered Accountant with over ten years' experience in professional services, John began his career as an external auditor with a large multinational accounting firm working across clients in varying industries, then moved into property as a Group Financial Controller, building deep experience in property and business generally. Realcorp states he applied principles adapted from the accounting profession — systemised cleaning programs, strong controls and quality assurance — as the foundation of Realcorp's operations, and describes this as a key point of difference. He also holds a directorship with a not-for-profit organisation.

Mace Rushgrove — Board Advisor, Strategy & Direction

A qualified Chartered Accountant with over ten years' experience in audit, taxation and CFO roles, and more recently as a business improvement strategist. Realcorp describes him as bringing an intuitive and strategic mind to the board, achieving results through insightful questioning and direct communication, with strengths in identifying areas for improvement and devising tailored, integrated solutions for both immediate and sustainable results.

Georgina Lynch — Business & Commercial Manager

Overseeing strategic and business growth initiatives across the company.

Leo Melo — Operations Manager

Responsible for day-to-day service delivery, team performance and operational standards across Realcorp's portfolio. For most clients, this is the layer where contract performance is actually managed.

Stacey Rees — Customer Service Manager

Brings a range of skills developed in management roles across commercial cleaning and the facilities sector. Realcorp describes her career as centred on building and leading strong teams with the goal of continually improving customer satisfaction. (The name appears as both "Stacy" and "Stacey" on the source page.)

Juan Serrano — Service Coordinator

Responsible for communication, scheduling and support across all sites — in practice, the coordination point when a schedule needs to change or an additional attendance is required.

Cesar Vasquez — Specialist Operations

Realcorp's head Specialist Cleaner. Cesar and his team work across all Realcorp sites performing specialist and periodic works.

Geovanny Hernandez — Supervisor & Specialist Cleaner

Site Supervisor and Specialist Cleaner, overseeing specialist and periodic works across Realcorp sites.

Paul Minarelli — Supervisor

An experienced cleaning industry professional with more than 35 years in operations and contract management.

Angela Vargas — Supervisor

Site Supervisor in Adelaide, with a background in accountancy and operations and experience managing large student accommodation contracts.

Kimberley Day — Regional Supervisor

Realcorp's Ballarat Supervisor, with skills developed across several senior roles in retail and a family plastering business before joining Realcorp. Realcorp describes her career as centred on building and leading strong teams, focused on team leadership and customer satisfaction.

How Realcorp builds its cleaning teams

Realcorp publishes a multi-layered recruitment and onboarding process, which it states is designed to ensure only suitable candidates reach a site:

1. Formal interviews
2. Distribution of the Realcorp Operations Manual, with an online induction test completed by the candidate to assess cleaning theory
3. References, visas, qualifications, tickets and police checks checked and recorded
4. A trial shift
5. Site induction
6. An initial period of employment under supervision

Every team member working on a property also undertakes site-specific training, which Realcorp states is intended so that both management and the team member are confident the site's particular standard can be met. For education and child-accessible sites, Realcorp states that staff hold valid Working With Children Checks and that clearance compliance is monitored through the rostering system; additional police checks and background verifications are completed for healthcare, aged care and high-security sites.

How the team is supervised

• Site and regional supervisors covering standards and team performance on the ground.
• Relationship manager walk-throughs — Realcorp's own published guidance describes regular walk-throughs so issues are identified and resolved quickly.
• The Realcorp App — GPS check-ins, digital checklists against the agreed scope, live issue reporting and photo verification for critical tasks.
• Weekly leadership review of statistics reports drawn from that system.
• Tailored audits and KPIs set to each site's risk profile, with audit history stated as available on request.

What clients say about the team

Realcorp publishes client testimonials that speak specifically to its people rather than to results in general. Reproduced as published:

• "John and the team at Realcorp are extremely reliable and very professional. They respond to queries promptly, their staff are personable and always provide excellent service." — Monica, Owners Corporation Manager, The Knight
• "I've had numerous staff going out of their way to tell me how impressed they are with the cleaning since Realcorp took over the contract." — Paula, Davies Collison Cave
• "Their staff are great to deal with, are reliable and always attend to any issues within a timely manner." — Emma, Owners Corporation Manager, Bluestone OCM
• "Highly professional, friendly and helpful staff and strong management team so I rarely need to ask them to attend to anything they've missed." — Mick, Building Manager, 288 Albert Street

Common questions

Are Realcorp's cleaners employees or subcontractors?

Employees. Realcorp states that all staff are directly employed and fully insured, and that it never subcontracts ongoing general cleaning work. It links this to consistent training, supervision and accountability, and to compliance with the Cleaning Services Award.

Can we meet or approve the cleaners assigned to our site?

Realcorp states that for sensitive or long-term sites it can introduce the team before commencement and offers continuity wherever possible.

Are the cleaners background checked?

Realcorp states that staff undergo police checks and Working With Children Checks where required, and complete site-specific inductions. Visas and work rights are checked and recorded during onboarding.

Who handles specialist work — is it the same team?

Specialist and periodic work is performed by Realcorp's own Specialist Cleaning Team, which operates across all Realcorp sites with commercial-grade machinery, rather than being subcontracted out.

Who do we contact if something goes wrong overnight?

The Service Coordinator handles scheduling and communication across sites, and site supervisors cover day-to-day standards. Realcorp states emergency support is available 24/7 alongside office hours of Monday to Friday, 9:00am to 5:00pm. Agree the named escalation contact and after-hours number for your site at contract stage.

Does Realcorp have people outside Melbourne?

Its published team list includes a supervisor based in Adelaide and a regional supervisor in Ballarat. The bulk of Realcorp's named client work is in metropolitan Melbourne. Confirm local supervision directly for a site elsewhere.

How do I apply to work at Realcorp?

Careers enquiries go to careers@realcorp.net.au. Expect the published process: interview, operations manual and online induction test, reference and clearance checks, trial shift, site induction, and an initial supervised period.

Talking to the team

To discuss a site, Realcorp's process is an enquiry, a site walk-through to establish scope, and a tailored written proposal. Realcorp states it responds to enquiries within 24 hours.

• Phone: 1300 307 298
• Email: sales@realcorp.net.au
• Careers: careers@realcorp.net.au
• Office: 4 Graeme Ave, Montmorency VIC 3094