General Cleaning Services

Overview

General cleaning is Realcorp’s recurring, day-to-day service — the program that maintains cleanliness, hygiene and presentation between the periodic and specialist works. It is the base layer of almost every Realcorp contract, and the company describes it as tailored to each site rather than sold as a fixed package. Scope, frequency and timing are set per client: daily, weekly, or a bespoke frequency built around occupancy and use.

Realcorp delivers general cleaning across offices, residential complexes, education facilities, healthcare sites and more — the same sector range covered by its dedicated strata, build-to-rent, student accommodation, aged care and private education pages. The consistent elements across all of them are the delivery model rather than the task list: directly employed cleaners, a management layer above the site team, and digital checklists that record what was done and when.

The distinction that matters when comparing quotes is what general cleaning does not include. Carpet extraction, pressure washing, tile and grout restoration, hard floor strip-and-seal, burnishing, car park scrubbing and hard waste removal are handled by Realcorp’s separate mobile Specialist Cleaning Team with its own commercial-grade machinery. Urinal servicing, sanitary bin exchange and air freshener dispensers sit under bathroom hygiene services. If a competitor’s general cleaning quote appears to include heavy periodic works, check what equipment and frequency actually sit behind it.

What’s included

Realcorp states its general cleaning scope is customised for each client but commonly includes:

• Vacuuming, sweeping and mopping floors
• Cleaning and sanitising kitchens, break areas and bathrooms
• Dusting and wiping desks, fixtures and surfaces
• Emptying bins and managing waste
• Spot cleaning glass, doors and high-touch points
• Replenishing consumables such as hand soap and paper products

Realcorp states it supplies and manages all the products and equipment needed to service a site unless otherwise agreed. On sustainability, the company says it uses eco-conscious chemicals and methods where possible and supports client-led recycling initiatives; its stated environmental systems follow ISO 14001 principles and use GECA-compliant chemicals where possible. Note the qualifier — this is described as alignment with principles, not certification.

Who this is for

• Offices — nightly or after-hours programs covering workstations, kitchens, amenities and common areas. See the office cleaning page for the fuller office-specific scope and scheduling options.
• Residential complexes and strata — lobbies, corridors, lifts, bin rooms, car parks and shared amenities on reliable routines with scope checklists.
• Build-to-rent buildings — consistent presentation of shared spaces where a resident sees the standard every day.
• Student accommodation — routine common area and in-room cleaning, distinct from semester-changeover deep cleans.
• Education sites — after-hours or early-morning programs with daily touchpoint disinfection available, run by Working With Children Check holders.
• Aged care and healthcare — daily cleaning with infection control training, hospital-grade disinfectants and auditable logs.

How Realcorp delivers it

Realcorp names five delivery mechanisms for general cleaning specifically. The direct employment model comes first: no subcontractors, which the company says is what makes consistent training and accountability possible. Digital checklists and real-time reporting run through the Realcorp App, so the scope is a live record rather than a document in a folder. Photo verification is applied to periodic and high-priority tasks. Regular audits are carried out by supervisors and managers. And flexible scheduling allows daily, weekly or tailored frequencies.

Above the site team sits Realcorp’s management layer. The company states that completed shifts are reviewed daily, that Realcorp management runs weekly internal quality checks with periodic joint checks alongside the client’s key contact, and that statistics reports are reviewed by leadership weekly. Site-specific training is given to the cleaners assigned to a building so they know its particular attention points, and Realcorp states full audit history is available on request.

Compliance and assurance

These are the company’s own stated positions, with a compliance pack offered on request.

• All cleaners directly employed, with Cleaning Services Award and Fair Work compliance, superannuation, payroll tax, insurance and portable long service leave.
• Licensed under the Labour Hire Licensing Authority as required in several Australian states.
• Public liability and workers compensation insurance.
• Police checks and Working With Children Checks where the site requires them, with clearances monitored through the rostering system, plus site-specific inductions.
• Site-specific Safe Work Method Statements, safety training and incident tracking.
• Eco-conscious and GECA-compliant chemicals where possible; environmental systems described as following ISO 14001 principles.

Common questions

How is the scope actually defined for my site?

Scope is customised per client and then loaded into the Realcorp App as digital checklists, so what was agreed is what gets ticked off and reported. This is worth using deliberately: agree the task list and its frequencies at the walk-through stage, because that document becomes the operational record, not just the contract.

What frequency should I be buying?

Realcorp offers daily, weekly or tailored frequencies and does not push a standard. The practical drivers are occupancy, food preparation areas, bathroom traffic and whether the space is client-facing. A common pattern is a higher frequency on amenities and kitchens than on general floor areas — ask for the scope to be split by area rather than applied uniformly.

Does general cleaning include the deep periodic work?

No. Carpet extraction, pressure washing, tile and grout, strip-and-seal, burnishing and hard waste removal are handled by the separate Specialist Cleaning Team. They can be scheduled into the same contract as a periodic program, but they are a distinct service line with distinct equipment.

Who supplies consumables and equipment?

Realcorp states it supplies and manages all required products and equipment unless otherwise agreed, and consumable replenishment (hand soap, paper products) is part of the general cleaning scope.

Can I get environmentally preferable products used on my site?

Realcorp states it uses eco-conscious chemicals and methods where possible and prioritises GECA-certified, low-toxicity products. If specific products or certifications are a procurement requirement for you, specify them in the contract — the company’s stated position is “where possible”, not an unconditional commitment.

What happens when a cleaner is off sick?

Because staff are employed rather than subcontracted, cover comes from Realcorp’s own workforce. The company states it holds relief staff to cover unplanned absences, which it highlights particularly for aged care and healthcare sites.

Getting a quote

Realcorp does not publish pricing for general cleaning and quotes from the site itself. The process is enquiry, site walk-through and an in-person meeting to document requirements and expectations, then a tailored proposal; the company states it responds to enquiries within 24 hours and that typical mobilisation lead time after acceptance is one to two weeks. Have floor areas, amenity counts, occupancy, access hours and any special requirements ready for the walk-through.

Phone 1300 307 298. Email sales@realcorp.net.au. Address: 4 Graeme Ave, Montmorency VIC 3094.