Emergency & 24/7 Cleaning Services

Overview

Realcorp Commercial Cleaning operates a 24/7 emergency cleaning and restoration service for commercial, residential and public spaces. It is intended for floods, spills and urgent on-site incidents — the events that fall outside a scheduled cleaning contract and cannot wait for the next rostered visit.

Realcorp states that its systems and workforce scale allow it to respond quickly, often within hours, and that it has managed emergency deployments for new engagements where a previous contractor walked off site with no notice. That second scenario is worth noting for procurement: the same capability that covers a burst pipe also covers a contractor failure, which is why emergency response is often assessed as part of a contractor's overall risk profile rather than as a separate purchase.

What Realcorp responds to

• Flood and water damage cleanup
• Outbreak cleaning and disinfection
• Make good cleaning
• Post-incident disinfection
• Biohazard and waste cleanups
• Emergency site resets ahead of inspections or audits

Equipment carried

Realcorp states its mobile team is equipped with:

• Water extraction systems
• Air movers and dehumidifiers
• Hospital-grade disinfectants
• PPE and biohazard protocols
• High-pressure washers and steam cleaners

This is the same class of commercial-grade machinery held by Realcorp's Specialist Cleaning Team — a mobile unit kept separate from the daily general cleaning crews. Because the equipment is held in-house rather than hired in on the day, mobilisation does not depend on third-party availability.

Who this is for

• Building and facility managers dealing with burst pipes, sprinkler discharge, storm ingress or car park flooding out of hours.
• Owners corporation and strata managers needing a same-day response in shared areas, bin rooms and basements.
• Aged care, healthcare and education operators facing an infectious outbreak that requires disinfection beyond the daily scope.
• Build-to-rent and student accommodation operators where a resident incident affects lettable space and needs to be resolved before handover.
• Procurement and risk teams assessing continuity — including sites left uncovered by an outgoing contractor.

How Realcorp delivers it

All cleaners are directly employed rather than subcontracted, so an emergency call-out is staffed from a known, trained, insured workforce rather than a call chain. Realcorp states that its scale allows it to cover urgent jobs without compromising regular service — the relevant question for an existing client being whether the emergency crew is drawn out of their own rostered hours.

Work is recorded through the cloud-based Realcorp App: GPS check-ins for time and attendance, real-time task completion, live issue reporting, and photo verification for critical tasks. For an incident that will become an insurance claim or an audit item, this produces a dated, photographed record of what was done and when. Realcorp states full audit history is available on request.

Compliance and assurance

The following are Realcorp's own compliance statements.

• Site-specific Safe Work Method Statements, ongoing safety training and incident tracking, with defined escalation protocols for service and safety issues.
• Public liability and workers compensation insurance; professional indemnity where required.
• Directly employed staff under the Cleaning Services Award with Fair Work compliance; Labour Hire Licensing Authority licensed.
• Police checks and Working With Children Checks where required, plus site-specific inductions — relevant when an emergency crew attends a school, aged care or high-security site at short notice.
• Infection control training for aged care and healthcare work, and hospital-grade disinfectants for outbreak and post-incident cleaning.

Common questions

How fast is the response?

Realcorp states it can often respond within hours. No contractual response time is published; agree a target response window in writing if it matters to your risk register.

Do you have to be an existing client?

No. Realcorp states it has managed emergency deployments for new engagements, including sites where the previous contractor walked off with no notice. Existing clients have the advantage of an established site induction and known access arrangements.

Is this flood restoration, or just cleaning?

Realcorp lists flood restoration among its services and carries water extraction systems, air movers and dehumidifiers — so the scope covers extraction and drying alongside cleanup and disinfection. Structural and trade repairs are not part of the published scope.

Can Realcorp handle biohazard incidents?

Yes. Biohazard and waste cleanups are listed capabilities, with PPE and biohazard protocols and hospital-grade disinfectants stated as standard equipment for the mobile team.

What is "emergency site reset"?

Bringing a site back to inspection or audit standard at short notice — used ahead of an unscheduled inspection, a client audit or a handover, rather than in response to physical damage.

Where is the service available?

Realcorp's own FAQ states 24/7 emergency response is offered in all major cities in which it operates. Its detailed site content and named client work are Melbourne-centred, with student accommodation work in Adelaide. Confirm coverage for your location before relying on it.

Getting help or a quote

For an active incident, call 1300 307 298 — the emergency service is stated as available 24/7. For non-urgent enquiries, including adding emergency response to an existing contract or arranging a standing arrangement in advance, email sales@realcorp.net.au or use the proposal form at /commercial-cleaning-quote/. Realcorp does not publish emergency pricing; scope and cost are set per incident or negotiated as part of a wider contract.