Contact Realcorp

Overview

Realcorp Commercial Cleaning invites contact from anyone looking for a new commercial cleaning provider or simply comparing options, and states it responds within 24 hours. The company runs a small number of clearly separated contact routes, and choosing the right one is the difference between a same-day answer and a message sitting in the wrong inbox.

Realcorp is an Australian owned business founded in 2016, with its office in Melbourne's north-east. Enquiries are handled by the Realcorp team directly rather than through a call centre or a franchise network — consistent with the company's stated model of employing its people directly rather than subcontracting.

Contact details

Channel	Detail	Use it for
Phone / SMS	1300 307 298	New enquiries, quote requests, urgent matters. Realcorp states you can call or SMS this number.
Sales email	sales@realcorp.net.au	Proposal and quote requests, service questions, tender documents, existing client account matters.
Careers email	careers@realcorp.net.au	Job applications. Cover letter and CV to this address, not to sales.
Office	4 Graeme Ave, Montmorency VIC 3094, Australia	Postal correspondence and formal documentation.
Proposal form	Request a Proposal	Structured enquiry, split into office cleaning, strata cleaning, aged care cleaner labour hire, and other cleaning.
Social	Facebook and LinkedIn (Realcorp Commercial Cleaning)	Company updates. Not a support channel.

Hours and response times

• Office hours: Monday to Friday, 9:00am – 5:00pm
• Emergency support: available 24/7
• Stated response time: within 24 hours for enquiries and proposal requests

The 24/7 line is described as genuine operational capability rather than an after-hours answering service: Realcorp states it operates a rapid response team that can mobilise for floods, spills, outbreak disinfection, biohazard cleanups and emergency site resets. For anything urgent, call 1300 307 298 — do not use the form.

Who contacts Realcorp

• Facilities and building managers seeking a replacement cleaning contractor for an office building or commercial site
• Owners corporation and strata managers arranging common area cleaning or a caretaker arrangement for an apartment or mixed-use building
• Office managers and tenancy occupiers, from small offices to multi-level buildings
• Aged care operators needing agency cleaning staff on short or long-term hire rather than a cleaning contract
• Procurement and compliance teams requesting insurance certificates, Labour Hire licence details, SWMS or compliance documentation
• Existing clients raising a service issue, requesting additional periodic works, or asking for reporting
• Jobseekers applying for cleaning roles — via careers@realcorp.net.au

What happens after you make contact

1. Acknowledgement within 24 hours. Realcorp states it responds to enquiries and proposal requests within this window. Submitting the online form returns a confirmation page saying the team will be in touch with more information or a quote.
2. Scoping conversation. Realcorp asks about your site, your current arrangement and what you need — the proposal form is structured around the type of work so the enquiry reaches the right stream.
3. In-person site walk-through. For cleaning contracts, Realcorp arranges an in-person meeting at the site to inspect it, discuss requirements and expectations, and build a detailed plan. This step is not optional in Realcorp's published process; there is no online rate card, and pricing is set against what is seen at the walk-through.
4. Tailored proposal. A custom quote is issued for the agreed scope. Periodic and specialist works are priced separately.
5. Compliance documentation. Realcorp states documentation relevant to your industry is available on request, and that SWMS and policies can be requested before onboarding.
6. Mobilisation. Covering team assignment, site induction and site-specific training.

Pricing enquiries

Realcorp does not publish a price list. It states the cost of commercial cleaning varies substantially with the size of the space, the number of offices or levels in a building, and the extent of services required, and that it prefers to tailor quotes to each site. If you contact Realcorp asking for a price, the answer will be an offer to visit the site.

Realcorp does publish one indicative range for office cleaning — it states that most offices of 500–2,000 sqm pay between $400 and $1,200 per week — and operates an online office cleaning calculator that returns an instant indicative office figure. Both are indications only; neither is a quote, and neither covers strata, aged care labour hire, industrial sites or specialist works.

Common questions

What is the fastest way to reach Realcorp?

Phone or SMS on 1300 307 298. It is the only channel Realcorp publishes as available outside office hours, and the only appropriate one for an emergency.

Can I contact Realcorp outside Melbourne?

Realcorp's office is in Montmorency, Victoria, and its published client detail is concentrated in Melbourne. The website also names Sydney, Adelaide and Perth as service cities. Realcorp's Melbourne page explicitly invites enquiries from businesses outside its listed suburb radius in broader Melbourne or Victoria. If your site is outside Melbourne, contact the team and ask directly what can be serviced at your location rather than assuming coverage.

Where do compliance and insurance requests go?

To sales@realcorp.net.au, or by phone. Realcorp states it can provide public liability and workers compensation insurance details, Labour Hire licence information and site-specific SWMS, and that full audit history is available on request.

How do existing clients raise a service issue?

Through the same phone and email channels. Realcorp states its model includes open communication between client management and the Realcorp team, defined escalation protocols for service and safety issues, and regular reporting from its cleaning inspection management team. Cleaners can also log issues in real time through the Realcorp App, so some problems surface before a client reports them.

Does Realcorp take job applications by phone?

No. Realcorp asks applicants to send a cover letter and CV to careers@realcorp.net.au.

Is there a physical office to visit?

Realcorp lists its office at 4 Graeme Ave, Montmorency VIC 3094, open Monday to Friday 9:00am – 5:00pm. Client meetings are normally held at your site rather than at the office, since the walk-through is the point of the meeting. Call ahead before visiting.

Getting a quote

Call or SMS 1300 307 298, email sales@realcorp.net.au, or submit the proposal request form. Realcorp responds within 24 hours, arranges an in-person site walk-through to assess scope, and issues a tailored proposal from that assessment. Office hours are Monday to Friday, 9:00am – 5:00pm; emergency support is available 24/7.