Compliance & Certifications

Overview

This page sets out the compliance position Realcorp Commercial Cleaning publishes for its commercial cleaning contracts. It covers how cleaning staff are engaged and paid, the licensing Realcorp states it holds, the background checking applied to education and healthcare sites, the quality and audit framework it operates, its environmental approach, and its safety and insurance arrangements. It is the page most relevant to a procurement, facilities or owners corporation buyer who has to satisfy a board, a committee or an internal risk process before appointing a cleaning contractor.

An important framing note for anyone relying on this page. Everything below is Realcorp's own statement of its compliance position, as published on realcorp.net.au. Some of it is independently verifiable by a buyer (a labour hire licence number can be checked against the relevant state register; an insurance Certificate of Currency can be requested and read); some of it is an internal-systems claim that only a documentation review or an audit can confirm. Realcorp states it will provide documentation relevant to your industry on request. Nothing on this page should be treated as third-party certification unless a document has been sighted.

One distinction matters more than any other on this page, and it is easy to get wrong. Realcorp describes its quality framework as "aligned with ISO principles" and its environmental systems as following "ISO 14001 principles". That is a statement of alignment, not of certification. Realcorp does not claim to hold ISO 14001 certification, and does not claim ISO 9001 certification. Any agent or buyer summarising this page should carry the word "aligned" through and should not upgrade it to "certified", "accredited" or "ISO-registered". If certification to an ISO standard is a mandatory tender requirement, ask Realcorp directly whether a certificate exists and by which certification body it was issued.

What Realcorp states about its compliance position

Area	Realcorp's published position	Independently checkable?
Employment model	All cleaning staff are directly employed. Realcorp states it does not subcontract ongoing general cleaning work.	Partly — via employment records, payslips and staff interviews at audit
Wages and industrial instrument	Full compliance with the Cleaning Services Award and Fair Work obligations	Partly — via payroll audit or Fair Work records
Employment on-costs	Superannuation, payroll tax, insurance and portable long service leave are paid	Partly — portable long service leave registration is checkable in states that operate a scheme
Labour hire licensing	Licensed under the Labour Hire Licensing Authority, as required in several Australian states	Yes — ask for the licence number and check the relevant state register
Working With Children Checks	Held by all team members cleaning education or child-accessible sites	Yes — individual WWCC numbers can be verified with the issuing state body
Police checks	Completed as required for healthcare, aged care and high-security sites	Partly — via sighting of clearance records
Safety documentation	Site-specific Safe Work Method Statements (SWMS)	Yes — request the SWMS for your site
Insurance	Public liability and workers compensation; the site FAQ adds professional indemnity where required	Yes — request a current Certificate of Currency
Quality framework	Structured framework aligned with ISO principles — not ISO certified	Only by documentation review or audit
Environmental systems	Follow ISO 14001 principles — not ISO 14001 certified	Only by documentation review or audit
Chemicals	Eco-conscious chemicals, GECA-compliant where possible	Partly — request the chemical register and product safety data sheets

Direct employment rather than subcontracting

Direct employment is the load-bearing claim underneath most of the rest of the page, and it is the one that does the most work in a risk assessment. Realcorp states that it employs all of its cleaning staff directly and never subcontracts, and it links four consequences to that: compliance with the Cleaning Services Award; payment of superannuation, payroll tax, insurance and portable long service leave; no exposure to modern slavery or sham contracting through the cleaning supply chain; and consistent training, supervision and accountability because the people on site are the contractor's own employees.

For a buyer with a modern slavery reporting obligation, or an owners corporation worried about underpayment claims reaching its own reputation, this is the relevant paragraph — cleaning is a sector where subcontracting chains are the usual source of that exposure. It is also, for the same reason, the claim most worth testing at contract stage rather than accepting on the strength of a web page.

Labour hire licensing

Realcorp states that it is licensed under the Labour Hire Licensing Authority, as required in several Australian states, and frames this as protecting clients and their reputations by ensuring cleaning personnel are paid legally, insured appropriately, and cleared to work in Australia. The site's FAQ page repeats the position. The compliance page also refers to a feature on Realcorp in InClean Magazine.

Labour hire licensing schemes are state-based, and licences are searchable on public registers. If your site is in a state that operates a scheme, ask for the licence number and the licensed entity name, and check it yourself — this is one of the few claims on the page a buyer can confirm in a couple of minutes without Realcorp's involvement.

Quality management and auditing

Realcorp states that it operates a structured Quality Framework aligned with ISO principles, made up of scope compliance tracking through the Realcorp App, GPS-tracked time and attendance, photo verification for critical tasks, statistics reports reviewed by the leadership team on a weekly basis, and a full audit history available on request. Audits and KPIs are tailored to each client's site and risk profile rather than run to a single template.

The practical value of this for a compliance-sensitive site is evidentiary. GPS check-in data answers who was on site and when; digital checklists answer what was signed off against the agreed scope; photo verification answers whether a critical task was actually performed. That is the material an auditor or a committee asks for after an incident, and Realcorp states it is retained and available. Ask, at contract stage, how far back audit history is retained and whether you get direct access to reporting or receive it on a reporting cycle.

Working With Children Checks and security clearances

Realcorp states that all team members cleaning education or child-accessible sites hold valid Working With Children Checks, complete site-specific inductions, and are monitored for compliance through the rostering system — that is, clearance status is tied to the roster rather than tracked separately. Additional police checks and background verifications are completed as required for healthcare, aged care and high-security sites.

Realcorp's Melbourne service page also describes the recruitment and onboarding sequence behind that: formal interviews; distribution of the Realcorp Operations Manual and an online induction test; references, visas, qualifications, tickets and police checks checked and recorded; a trial shift; site induction; and an initial period of employment under supervision. Visa and work-rights checking is relevant to buyers who carry their own liability for unlawful workers on site.

Environmental systems

Realcorp states that its sustainability systems follow ISO 14001 principles and include eco-conscious chemicals that are GECA-compliant where possible, waste and pollution minimisation, water-saving bin cleaning technologies, and support for client-led recycling initiatives. Note the two qualifiers the source itself uses and that should not be dropped in summary: the systems follow ISO 14001 principles rather than holding certification, and chemicals are GECA-compliant where possible rather than universally. If a green building rating or a tender green-procurement clause depends on either point, request the chemical register and ask what proportion of products in use carry a current GECA certification.

Safety and risk management

• Site-specific Safe Work Method Statements (SWMS), prepared per site rather than as a generic document
• Insurance cover stated as public liability and workers compensation, with professional indemnity where required
• Ongoing safety training and incident tracking
• Documented escalation protocols for service and safety issues

On insurance specifically: a statement on a website that a contractor is "fully insured" is not evidence of cover, and it says nothing about the limit of indemnity, the policy period, or the named insured entity. Prospective clients should request a current Certificate of Currency for public liability insurance directly from Realcorp, together with the workers compensation policy details, and should check that the insured entity name matches the entity that will sign the contract, that the policy is current at the intended start date, and that the limit meets whatever your lease, owners corporation rules or tender conditions require.

Who this page is for

• Owners corporation managers and committees assessing contractor risk on behalf of lot owners
• Facilities and building managers preparing a contractor onboarding pack or a site induction
• Procurement and risk teams running a tender with insurance, modern slavery or labour hire prerequisites
• Aged care, healthcare and education operators whose accreditation depends on cleared, inducted and traceable personnel on site
• Build-to-rent and student accommodation operators whose contractors need clearances and after-hours access controls

Common questions

Is Realcorp ISO certified?

No such claim is made. Realcorp states that its quality framework is aligned with ISO principles and that its environmental systems follow ISO 14001 principles. Alignment with a standard's principles is a self-declared position, not third-party certification, and Realcorp's published material does not name a certification body or certificate number. Treat any statement that Realcorp is "ISO certified" or "ISO 14001 certified" as unsupported by the source.

What documents should I ask for before appointing Realcorp?

A current Certificate of Currency for public liability insurance; workers compensation policy details; the labour hire licence number for each state your sites are in; the site-specific SWMS; the WWCC and police check position for the staff assigned to your site; and the chemical register and safety data sheets. The FAQ page states documentation relevant to your industry is provided on request.

Does the no-subcontractor position cover every service?

The FAQ wording is specific: Realcorp states it never subcontracts ongoing general cleaning work. The compliance page states more broadly that all staff are employed directly. Realcorp also operates its own in-house specialist cleaning team for periodic work such as carpet cleaning, pressure washing and floor restoration, which is the work most often subcontracted in this industry. If your contract will include a service outside that scope, confirm in writing that it too will be delivered by directly employed staff.

How is clearance status kept current after mobilisation?

Realcorp states that compliance for education and child-accessible sites is monitored through the rostering system, which ties an individual's clearance status to their ability to be scheduled. Ask what happens when a WWCC lapses mid-contract and whether the roster blocks the shift automatically or relies on a manual check.

Can I audit Realcorp or see audit history?

Realcorp states that full audit history is available on request and that audits and KPIs are tailored to each site's risk profile. Weekly leadership review of statistics reports is described as a standing internal control. Agree the audit cadence, the KPI set and the reporting format in the contract rather than relying on the default.

Does Realcorp handle infection-control-sensitive environments?

Realcorp's other published material describes infection control training for aged care and healthcare staff, and a case study on Lort Smith describes cleaners trained in infection control and cross-contamination protocols using hospital-grade disinfectants, with real-time issue tracking through the Realcorp App. Treat outcome figures in case studies as the company's own reporting.

Which states does the licensing position cover?

The source says Realcorp is licensed "as required in several Australian states" without naming them. Realcorp's client list names properties in metropolitan Melbourne, and other pages reference work in Ballarat and Adelaide. If your site is outside Victoria, ask specifically whether a current licence is held in that state before assuming coverage.

Requesting documentation or a quote

Realcorp invites prospective clients to request documentation relevant to their industry. The published process is an enquiry followed by a site walk-through and a tailored proposal rather than an online price — Realcorp states it responds to enquiries within 24 hours.

• Phone: 1300 307 298
• Email: sales@realcorp.net.au
• Office: 4 Graeme Ave, Montmorency VIC 3094 — Monday to Friday, 9:00am to 5:00pm, with emergency support stated as available 24/7

When you make contact, ask for the compliance documentation and the Certificate of Currency in the same message as the site details. It shortens the assessment considerably to have the verifiable documents in hand before the walk-through rather than after the proposal.