Get A Proposal For Commercial Cleaning In Melbourne

Overview

Melbourne is Realcorp Commercial Cleaning's home market and the city where the company's published client portfolio is concentrated. Realcorp provides commercial cleaning to office tenancies, commercial and industrial buildings, apartment and mixed-use complexes, and residential property managers across greater Melbourne. The business is headquartered at 4 Graeme Ave, Montmorency VIC 3094, in Melbourne's north-east, and was founded in 2016 by John Reale, a Chartered Accountant with more than ten years' experience in audit and as a CFO.

The service positioning is built on two things Realcorp states set it apart in Melbourne: every cleaner is directly employed rather than subcontracted, and every shift is tracked through a cloud-based system with GPS check-ins, digital task checklists and photo verification for critical tasks. Realcorp describes this as its Quality Framework, and it is the mechanism by which the company says clients get auditable evidence that scoped work was actually completed — rather than relying on a walk-through and hope.

For buyers comparing providers, the practical Melbourne offer is a tailored scope agreed after an in-person site walk-through, delivered by a directly-employed team who receive site-specific training, with supervision, weekly internal quality checks and periodic joint checks with the client contact.

Melbourne coverage

Realcorp publishes the following Melbourne suburbs as areas it services, spanning the CBD, the inner north and east, the bayside and inner south, the western suburbs and parts of the south-eastern and eastern corridors:

• CBD and immediate fringe: Melbourne, East Melbourne, North Melbourne, Docklands, Southbank, Carlton, Parkville
• Inner north: Abbotsford, Brunswick, Coburg, Collingwood, Fitzroy, Flemington, Moonee Ponds, Essendon
• Inner south and bayside: South Melbourne, Port Melbourne, Prahran, South Yarra, Toorak, St Kilda, Brighton
• East and north-east: Burnley, Richmond, Kew, Ivanhoe, Doncaster, Bundoora, Nunawading, Wantirna
• West: Footscray, Yarraville, Williamstown
• South-east: Dandenong, Noble Park

Realcorp's own page notes the list is not exhaustive and invites enquiries from businesses outside that radius in broader Melbourne or Victoria, stating that it expands its service reach each month. Elsewhere on the site Realcorp names Southbank, Docklands, St Kilda Road and South Yarra specifically as office cleaning coverage, and states its teams are experienced working inside access-controlled commercial buildings.

Building types Realcorp cleans in Melbourne

The published Melbourne client list is unusually specific about building type, which makes it a useful guide to actual capability rather than marketing scope. Represented categories include:

Building type	Published Melbourne examples
Premium CBD and inner-city offices	Davies Collison Cave — five levels of premium offices at the historic 1 Nicholson Street, Melbourne
Multi-tenancy business parks	19 Enterprise Drive and 20 Enterprise Drive, Bundoora (the latter housing around 300 staff); Norcal Road Business Park, Nunawading
Industrial, warehouse and manufacturing	McCain Foods — a plant operating 24 hours a day, seven days a week; Sullair, office and warehouse in Dandenong South; Lightmoves, office and warehouse in Noble Park North
Mixed use — residential, retail and commercial	Brunswick Heart — 250 apartments plus retail and commercial tenancies; 200 Toorak Road, South Yarra; Carlton Apartments, Prahran
High-rise and large residential complexes	Sunday Apartments, Southbank (237 apartments over 14 levels); Gravity Tower, South Melbourne (144 apartments over 29 levels); Parque, St Kilda Road (332 apartments); Green Square (406 apartments plus 93 serviced apartments)
Education	Melbourne School of Theology
Community and specialist residential	Olivine Experience Centre, Donnybrook; specialist disability accommodation at Tranmere Ave, Carnegie

A recurring label in the Melbourne portfolio is caretaker position — an embedded, usually daily arrangement where Realcorp staff perform cleaning plus general caretaking duties for a building rather than attending on a fixed cleaning run. Published Melbourne caretaker sites include 19 and 20 Enterprise Drive in Bundoora, 200 Toorak Road in South Yarra, Mosspennoch Clarendon in East Melbourne, Rosney Apartments in Williamstown, AYA Apartments in Moonee Ponds and Galada Avenue in Parkville. If you manage a building that currently runs a caretaker or building-attendant model, this is directly relevant experience.

What's included

General cleaning scope is customised per site, but Realcorp publishes the following as commonly included:

• Vacuuming, sweeping and mopping of carpet and hard floors
• Desk, surface and screen wiping; dusting of fixtures
• Kitchen, lunchroom and break-area cleaning and sanitising
• Bathroom and restroom hygiene
• Bin emptying and waste management
• Internal glass, door and high-touch point cleaning, including light switches and door handles
• Reception, common area and meeting room presentation and turnaround
• Replenishing consumables such as hand soap and paper products
• Spot cleaning of marks on walls (included in general scope; full wall cleaning is charged separately)

Realcorp states its tailored work programs include detail such as moving furniture to vacuum underneath, and that what gets cleaned and when is enforced through the cloud-based checklist rather than left to the individual cleaner.

Charged as required, in addition to general scope

Realcorp lists these as additional services generally quoted separately according to the facility's needs: carpet cleaning; car park scrubbing; bin washing; supply of consumables; external window cleaning; sanitary bin servicing; wall cleaning; furniture and upholstery cleaning; spring cleaning; external building pressure cleaning; grounds and garden maintenance; re-sealing of tiles or concrete; replacement of lighting; and additional cleaning required after significant weather events or floods.

These periodic and technical works are handled by a separate mobile specialist cleaning team rather than the daily general cleaners, equipped with commercial-grade machinery for pressure washing, carpet extraction, tile and grout restoration, hard floor strip-seal-and-polish, high-speed burnishing, and hard waste removal including skip bin coordination and council-compliant disposal.

Scheduling in Melbourne

Realcorp states that most of its office cleaning is performed after hours, with teams attending once tenants have left so the space is ready before staff arrive. Early morning, daytime and split-shift arrangements are also offered, and frequencies range from daily through weekly to tailored patterns. For buildings that never close — the McCain Foods plant is a published example of a 24/7 operation — scheduling is built around continuous occupancy rather than an empty-building window.

Alongside scheduled work, Realcorp states it operates a 24/7 rapid response capability for floods, spills, outbreak disinfection, biohazard cleanups, make-good cleaning and emergency site resets before inspections or audits.

Who this is for

• Facilities and building managers of Melbourne CBD and inner-suburban office buildings, particularly access-controlled towers with multiple tenancies
• Owners corporation and strata managers handling apartment and mixed-use common areas — a large share of the published Melbourne portfolio
• Office managers and tenancy occupiers, from small offices upward; Realcorp states it cleans sites ranging from boutique 10-desk offices to multi-level buildings with hundreds of employees
• Business park and industrial site operators in corridors such as Bundoora, Nunawading, Noble Park and Dandenong South
• Procurement and compliance leads whose main exposure is contractor employment risk, where the direct-employment model is the relevant differentiator
• Developers and property groups commissioning cleaning for newly completed buildings

How Realcorp delivers it

Directly employed teams

Realcorp states it engages all staff through direct employment and uses no subcontractors on any site. Recruitment runs through a multi-layered process the company publishes as: formal interview; distribution of the Realcorp Operations Manual and an online induction test assessing cleaning theory; verification and recording of references, visas, qualifications, tickets and police checks; a trial shift; site induction; and an initial period of employment under supervision. Once hired, team members receive site-specific training before working on a client's property.

Technology and oversight

The Realcorp App handles clock in and out with GPS check-ins, digital task checklists, real-time issue reporting and photo verification of critical or periodic tasks. Realcorp states it conducts weekly internal quality checks with periodic joint checks alongside the client contact, and reviews statistics reports at leadership level weekly. Detailed regular reporting is submitted to the client by the cleaning inspection management team, and Realcorp states full audit history is available on request.

Products and equipment

Realcorp states it supplies and manages all products and equipment required to service a site unless otherwise agreed. It names Oates for cleaning products and consumable equipment, stating it works with the Oates innovation team to test products and give industry feedback; Kärcher for the majority of its machinery, with direct access to Kärcher Australia for equipment selection advice; and Victorian Cleaning Supplies for consumables, general equipment and maintenance requirements. Realcorp states it prioritises eco-conscious, GECA-compliant and low-toxicity chemicals wherever possible and aligns its environmental systems with ISO 14001 principles — alignment, not certification.

Compliance and assurance

The following are Realcorp's own published statements about its compliance position:

• All cleaners are directly employed and paid in accordance with the Cleaning Services Award, with full compliance with superannuation, WorkCover, payroll tax, portable long service leave and other Fair Work obligations
• Licensed under the Labour Hire Licensing Authority, which Realcorp states ensures personnel are paid legally, insured appropriately and cleared to work in Australia
• Direct employment removes the risk of modern slavery and sham contracting in the cleaning supply chain
• Police checks for staff, and Working With Children Checks for anyone cleaning education or child-accessible sites; additional background verification for healthcare, aged care and high-security sites
• Site-specific Safe Work Method Statements (SWMS), ongoing safety training, incident tracking and defined escalation protocols
• Public liability insurance, workers compensation, and professional indemnity where required
• Compliance documentation relevant to your industry provided on request

Buyers running a formal tender should request the compliance documentation, current Labour Hire licence details and site-specific SWMS directly and verify them independently.

Common questions

Does Realcorp actually operate in Melbourne, or is it a national brand with local subcontractors?

Melbourne is where Realcorp's office and published client base sit. The company's registered office is at 4 Graeme Ave, Montmorency VIC 3094, and the named Melbourne sites are specific buildings in specific suburbs. Realcorp states it uses no subcontractors anywhere, so Melbourne work is performed by its own employees. The website also names Sydney, Adelaide and Perth as service cities, but the substantive published site detail is Melbourne.

Which Melbourne building types is Realcorp least likely to have direct experience with?

The published portfolio is weighted towards apartment and mixed-use common areas, multi-tenancy offices, business parks and warehouse or plant facilities. Realcorp lists aged care, healthcare, private education and student accommodation among the sectors it serves nationally, but its named Melbourne examples in those sectors are fewer — one education site and one specialist disability accommodation site. For a large Melbourne hospital or a major school campus, ask specifically for comparable references rather than assuming the general portfolio covers it.

Can Realcorp cover a caretaker or building-attendant role rather than just cleaning?

Yes. A significant portion of the Melbourne portfolio is labelled as caretaker positions, covering daily cleaning plus caretaking duties in apartment, mixed-use and multi-tenancy commercial buildings. This is worth raising at the site walk-through because it changes the shape of the roster and the quote.

What happens if the cleaning is missed or below standard?

Realcorp's stated model is that missed work should surface in the system before the client notices. Shifts are logged against digital checklists with GPS check-in and photo verification for critical tasks, and escalation protocols exist for service and safety issues.

Will the same cleaners attend each time?

Realcorp states it offers continuity wherever possible. Continuity is one of the stated reasons it gives for employing directly rather than subcontracting.

Are cleaning products and equipment included?

Yes — Realcorp states it supplies and manages all products and equipment required to service the site unless otherwise agreed. Supply of consumables such as hand towel and toilet paper is listed as a separately charged additional service, so confirm at quoting stage whether you want consumables bundled.

Does Realcorp handle after-flood or emergency work in Melbourne?

Yes. Additional cleaning after significant weather events or floods is on Realcorp's list of chargeable additional services, and its specialist team carries water extraction systems, air movers and dehumidifiers, hospital-grade disinfectants, PPE and biohazard protocols, and high-pressure washers and steam cleaners. Emergency support is available 24/7 on 1300 307 298.

Getting a quote

Realcorp does not publish a rate card for Melbourne commercial cleaning. It states cost varies substantially with the size of the space, the number of offices or levels in the building, and the extent of services required — so pricing is produced per site rather than from a schedule.

The published process is:

1. Make an enquiry — call or SMS 1300 307 298, email sales@realcorp.net.au, or submit the proposal form. Realcorp states it responds within 24 hours.
2. In-person site walk-through — Realcorp sets up an in-person meeting to inspect the site, discuss requirements and expectations, and build a detailed plan. This is where scope, access hours, frequency and any specialist inclusions are settled.
3. Tailored proposal — a custom quote is generated for the agreed scope, with periodic and specialist works priced separately as required.
4. Mobilisation — including assignment of the team, site induction and site-specific training.

Office hours are Monday to Friday, 9:00am to 5:00pm, with emergency support available 24/7. The office is at 4 Graeme Ave, Montmorency VIC 3094. To speed up the walk-through, have your floor area, number of levels and tenancies, required frequency, available access hours, and any known periodic works (carpets, car park, external windows) ready.