Aged Care & Healthcare Cleaning

Overview

Realcorp Commercial Cleaning provides daily cleaning for aged care facilities, medical clinics and animal hospitals in Melbourne. This is a facility cleaning contract: Realcorp holds the scope, rosters and supervises its own directly employed team, and delivers a recurring cleaning program on the provider's site. It is a distinct service from Realcorp's agency aged care cleaning, which supplies casual and temporary cleaning staff into a facility that runs its own cleaning operation. Providers evaluating Realcorp should be clear which of the two they are buying — the pricing basis, the supervision responsibility and the accountability for outcomes differ. Some providers use both: a contracted cleaning program, with agency staff called in for outbreak surges, sick leave and recruitment gaps.

Realcorp positions this service on "high-volume capability, dependable routines, and strong service delivery", and states its team is trained to work in sensitive environments, always with respect for residents, patients and staff. In practice the differentiating factors in aged care cleaning are less about technique than about continuity and evidence: whether the same cleaners return, whether absences are covered without the facility having to chase, whether infection control protocols are actually followed at 6am, and whether there is an auditable record when an accreditation assessor or a family asks. Realcorp's stated model addresses each of those directly.

The clearest published evidence of Realcorp's work in a clinical setting is its Lort Smith engagement — veterinary hospitals and community clinics at North Melbourne and Campbellfield. Realcorp assigned cleaners trained in infection control and cross-contamination protocols, adapted daily schedules to each clinic's workflow and peak traffic, used hospital-grade disinfectants suitable for both human and animal environments, tracked issues in real time through its app, and ran regular quality audits with site-specific checklists for high-risk areas. Realcorp reports the outcomes as zero infection control breaches since contract commencement, improved internal audit cleanliness scores, and continuity of service despite unpredictable demand and changing clinic hours. Treat those outcome figures as the company's own reporting.

What's included

Realcorp does not publish a fixed aged care scope; it builds the program per site. Its general cleaning scope, which forms the base of a daily facility program, commonly includes:

• Vacuuming, sweeping and mopping floors
• Cleaning and sanitising kitchens, break areas and bathrooms
• Dusting and wiping fixtures and surfaces
• Emptying bins and managing waste
• Spot cleaning glass, doors and high-touch points
• Replenishing consumables such as hand soap and paper products

For aged care and healthcare sites, Realcorp adds infection-control-trained staff and hospital-grade disinfectants, with high-touch point and high-risk area cleaning driven by site-specific checklists.

Available alongside the daily program:

• Specialist cleaning team works — a separate mobile unit with commercial-grade machinery for carpet and upholstery cleaning by cold water extraction, stain and odour treatment, hard floor strip-seal-and-polish and burnishing, tile and grout restoration, pressure washing of external areas and bin rooms, and hard waste removal with council-compliant disposal
• Bathroom and washroom hygiene servicing — sanitary bin servicing with compliant disposal, air freshener dispenser supply and servicing, and urinal servicing using biological treatment products
• 24/7 emergency response — outbreak cleaning and disinfection, post-incident disinfection, biohazard and waste cleanups, flood and water damage cleanup, and emergency site resets ahead of inspections or audits. Realcorp's mobile team carries water extraction systems, air movers and dehumidifiers, hospital-grade disinfectants, PPE and biohazard protocols
• Bin cleaning — wheelie bin washing, sanitising and deodorising through Realcorp's partnership with The Bin Butlers, covering 120L to 1100L general, recycling, green and FOGO bins within 20km of Melbourne
• Agency staff supply — see Realcorp's agency aged care cleaners service for short-notice and temporary staffing

Who this is for

• Residential aged care providers — facility managers, hotel services managers and quality or clinical governance leads responsible for the cleaning contract and for evidencing it at accreditation
• Medical and community clinics where cleaning has to fit around consulting hours and peak traffic rather than run on a fixed timetable
• Animal hospitals and veterinary clinics — a sector Realcorp names explicitly and has a published reference for
• Multi-site operators needing the same routine and the same reporting format across a portfolio
• Providers changing contractors who need mobilisation without a service gap

How Realcorp delivers it

Directly employed staff. Realcorp employs all its cleaners directly and states it never subcontracts ongoing general cleaning work. In aged care this is a governance point as much as a quality one: the people entering resident areas are Realcorp employees who have been through Realcorp's own vetting, induction and training, not a subcontractor's roster the provider cannot see.

Relief staff to cover unplanned absences. Realcorp lists this as a headline feature of the aged care service. A single uncovered shift in a residential facility is a real risk, and Realcorp's pooled workforce is what backs the cover.

Clear handovers and escalation paths. Defined escalation protocols for service and safety issues, with supervisor and manager audits over the site team.

Auditable cleaning logs. The cloud-based Realcorp App provides GPS-tracked check-ins, real-time digital checklist completion, live issue reporting and photo verification for critical tasks. Realcorp states full audit history is available on request and that statistics reports are reviewed by its leadership team weekly. For a provider, this is the artefact that turns "the cleaning is done" into something that can be shown to an assessor.

Staff matched to the environment. Realcorp states it matches empathetic staff to aged care sites and offers continuity wherever possible.

Compliance and assurance

These are Realcorp's own stated positions. Request compliance documentation and verify currency before appointment.

• Infection control training for staff working in aged care and healthcare environments
• Hospital-grade disinfectants
• Police checks and background verifications completed as required for healthcare, aged care and high-security sites; Working With Children Checks where required; site-specific inductions, with compliance monitored through the rostering system
• Licensed under the Labour Hire Licensing Authority, as required in several Australian states
• Cleaning Services Award and Fair Work compliance, with superannuation, payroll tax, insurance and portable long service leave
• Public liability and workers compensation insurance, and professional indemnity where required
• Site-specific Safe Work Method Statements (SWMS), ongoing safety training and incident tracking
• Environmental systems following ISO 14001 principles — alignment, not certification — with GECA-compliant chemicals where possible
• Audits and KPIs tailored to each client's site and risk profile

Common questions

Is this the same as Realcorp's agency aged care cleaners?

No. This service is a contracted facility cleaning program where Realcorp holds the scope, roster and supervision. The agency service supplies individual cleaners into a facility that directs the work itself, on a day-to-day or short-term basis. Providers frequently need both, and Realcorp offers each separately.

How are unplanned absences covered?

Realcorp lists relief staff to cover unplanned absences as a defined feature of the aged care service, drawing on the same workforce pool that supports its agency offering. Confirm the response commitment for early-morning and weekend shifts in the proposal.

What evidence is available for accreditation?

Auditable cleaning logs are a stated feature. Practically, this means app-recorded attendance with GPS check-in, completed digital checklists per shift, photo verification of critical tasks, live issue reports with resolution, and audit history available on request.

Can Realcorp respond to an outbreak?

Realcorp offers 24/7 emergency response including outbreak cleaning and disinfection, post-incident disinfection and biohazard cleanups, with hospital-grade disinfectants and biohazard protocols. Its agency service also explicitly names a facility health outbreak as a reason facilities call for extra staff at short notice.

Are cleaners police checked?

Realcorp states additional police checks and background verifications are completed as required for healthcare, aged care and high-security sites, and that staff undergo police checks and Working With Children Checks where required.

How is cleaning scheduled around residents and clinical activity?

Realcorp offers daily, weekly or tailored frequencies, and in its Lort Smith engagement adapted daily schedules to each clinic's workflow and peak traffic times rather than imposing a fixed timetable.

Which locations does Realcorp service for aged care?

The published aged care and clinical references are Melbourne sites. Realcorp's agency aged care service names a wider set of cities. If your facility is outside Melbourne, confirm local delivery capability directly rather than inferring it from the company's national service claims.

Getting a quote

Realcorp prices per site rather than publishing rates. The process is an enquiry describing the facility — bed or consulting room numbers, areas, current frequency, clinical and high-risk zones, and any infection control requirements — followed by a site walk-through so the scope is built against the actual floor plan and clinical workflow, then a written proposal with a site-specific checklist. Realcorp states it responds to proposal requests within 24 hours, and compliance documentation can be requested before acceptance, which is worth doing where a governance committee needs to review clearances and insurances.

Contact: 1300 307 298 · sales@realcorp.net.au. Realcorp Commercial Cleaning, 4 Graeme Ave, Montmorency VIC 3094.