Contact Redrock

Use the enquiry path that matches what you want to discuss. This mirror provides general information and links to Redrock’s current public channels; it does not collect personal or financial documents.

Prospective mortgage brokers

If you are considering a broking career, begin with the broker pathway overview. It explains the difference between entering the industry, aggregating an established business and adding credit assistance to another professional service. The broker FAQ and information-session guide can help you prepare focused questions before speaking with the team.

Existing brokers comparing aggregators

Review the aggregation model, commission structures, lender panel, professional development and marketing services. Note your current volumes, accreditations, support priorities and intended transition timing so a consultation can address the details that matter.

Borrowers and lending enquiries

A useful first conversation covers the purpose of the loan, preferred timing, income and expense position, existing liabilities, available deposit or equity and any special property or employment circumstances. Do not send identity documents or financial records until you have confirmed the recipient and secure submission method.

Use Redrock’s current public contact channel

Visit Redrock’s original contact page for the current enquiry form and published contact details. For broker-specific material, use the original information-pack request or original consultation request.

Before submitting an enquiry

• Choose the service or pathway you are asking about.
• Describe your goal and relevant timeframe clearly.
• Keep the first message concise and avoid unnecessary sensitive information.
• Ask which documents are required and how to send them securely.
• Read the privacy guide before sharing personal information.

Credit services are provided by Red Rock Brokers Group Pty Ltd, Australian Credit Licence 405961. A conversation or form submission does not guarantee credit approval or acceptance into a broker program.

After an enquiry

See what usually happens after an enquiry, including how to check receipt and prepare for the first conversation.

How to use this page

Contact Us should be read with the wider Redrock operating context. Begin with about Redrock and the broker pathway hub, then follow the links most relevant to the decision or action you are considering.

Information quality and currency

Material facts that affect eligibility, cost, timing, responsibility, privacy or contractual rights should be checked against current Redrock documents and the applicable law. Public guides explain the framework; they do not replace a signed agreement, lender decision or personalised professional advice.

Related pages

• Broker FAQs
• Our approach
• Privacy guide
• Terms of use
• Contact pathways
• Calculators and planning tools

Choose the right enquiry pathway

A focused enquiry is easier to route and answer. State whether the matter concerns joining Redrock, an existing broker relationship, a client loan, a technical issue, privacy, a complaint or a general business question. Include the outcome needed and any genuine deadline.

Prepare the message

Prospective brokers

Provide your current role, qualifications, broking experience, state, intended business model, likely client and loan mix, target timing and the topics you want to compare. Avoid attaching identity or financial documents until Redrock confirms the appropriate secure process. The consultation guide and information pack guide help organise the discussion.

Existing brokers

Provide a concise scenario or operational summary, the relevant application or support reference, actions already taken and the exact issue requiring resolution. Do not include unnecessary client details in an open enquiry.

Clients

Identify the broker or team involved, the stage of the matter and the assistance needed. A general contact request cannot itself provide lender approval or replace a complete credit assessment.

Protect sensitive information

Do not place passwords, full identity records, bank statements, tax documents or complete client files into an unverified channel. Confirm the recipient and use the secure upload or transfer method supplied for the purpose. Review the privacy guide and application upload guide.

Make follow-up easier

Keep the submission date, channel, reference and agreed next step. If following up, add new information and refer to the existing matter rather than creating several separate requests. For an urgent issue, explain the consequence and deadline without overstating certainty.

Useful destinations

• Broker pathways
• Lending managers
• Information sessions
• Broker FAQs
• Calculators
• About Redrock

Use the current public contact method shown by Redrock for the relevant team. This mirror intentionally does not invent personal contact details.

Final review before relying on this information

Work through the page as a checklist. Identify the action being considered, the facts already known, the missing evidence and the person or document that can resolve each gap. Give every material item a status such as confirmed, awaiting evidence, assumption or not applicable.

Separate information by authority

Public website guidance explains concepts and navigation. A current Redrock policy or schedule can confirm an operating process. An agreement records formal commercial rights and obligations. A lender determines a credit application. A government authority confirms its current program or rule. A qualified adviser addresses matters within their professional scope. Keeping these roles separate prevents a useful guide from being treated as authority for a decision it cannot make.

Check identity, date and scope

Before supplying information or relying on a statement, confirm which Redrock entity, team, service or pathway it concerns. Record the document date and whether it applies nationally or to a particular state, applicant type or program. Where a page links to another source, check that the destination and publisher match the intended task.

Keep a short decision record

Record the question, answer, source, date and remaining condition. For submissions, also keep the reference and next expected step. For privacy or security matters, record only the details needed to identify what occurred and use the current secure contact route.

Review the connected information

Read about Redrock, broker pathways, broker FAQs, privacy, terms, contact, the calculator hub and application preparation as relevant. Current formal documents and applicable law remain the reference points for material decisions.

When information appears incomplete, note the exact missing fact rather than filling the gap with an assumption. Ask for the current document, responsible team and effective date. This makes later review faster and reduces the chance that details from different services or time periods are combined incorrectly.

Contact-quality checklist

Before sending, check that the request has one clear subject, a short factual timeline and a specific desired next step. Identify the relevant state, broker pathway or client matter only where it helps routing. Replace broad statements such as “nothing works” with the action attempted, the result received and the point at which progress stopped.

For a commercial enquiry, separate questions that can be answered in an introductory conversation from details that require a current schedule or agreement. Fees, commissions, inclusions, data, client ownership and exit treatment should be confirmed in writing. For an operational issue, include the system, stage, reference and urgency without sending credentials or unnecessary client data.

If a response answers only part of the request, acknowledge the resolved item and list the remaining questions in numbered form. This reduces repeated explanation and creates a cleaner record. Where several teams are involved, ask who owns coordination and which reference should be used for follow-up.

Use our approach, information sessions, lending managers, professional development and broker FAQs to find context before sending a general question.