How to Connect Electricity to Your New House When Moving

Arrange electricity with the provider before moving day, and confirm both the final arrangements at your old address and the start of service at the new one. Treat them as separate jobs with their own dates and confirmation details. A removal booking does not arrange an electricity account or guarantee that the property will have power when the truck arrives.

Start with the two addresses and the required dates

Write down the exact old and new addresses, your moving date, the date you can access the new property and the date responsibility for the old property changes. Have the existing account details available when contacting your current supplier. Explain any gap or overlap between the properties so the provider can advise what arrangements are possible.

The earlier moving advice used three days as a notice guide. Do not rely on that as a universal deadline: ask your provider for the notice and connection requirements that apply to the address, the meter and your circumstances. A requested connection date is not confirmed until the provider has accepted the arrangement.

If the moving date is uncertain, ask how to amend the request and whether an amendment affects timing or charges. Keep a written record of the provider's answer. Do not choose an account end date solely because it matches the truck booking if you will still need electricity for cleaning or access afterwards.

Tell the current supplier you are leaving

Contact the supplier to arrange closure or transfer of the existing account and ask how the final meter reading and bill will be handled. Provide the contact or forwarding details needed for the closing bill. Check the effective date and retain the reference number or confirmation.

Ask whether someone needs to be present or whether the meter must be accessible. Follow the provider's instructions and use authorised access arrangements. Do not enter a restricted meter area, open electrical equipment or attempt to disconnect the supply yourself.

After leaving, review the final bill against the agreed account dates. If the address or dates appear wrong, contact the provider with the confirmation details. Updating your mailing address alone should not be treated as proof that the electricity account has been closed.

Compare staying with the supplier and opening a new account

If you want to remain with the same supplier, confirm it can serve the new address and ask what account or plan changes are required. Do not assume the old plan transfers automatically. Give the provider the new address and updated contact details, and supply identification through its official process when requested.

If you are considering another provider, compare quotations for the actual address and your household needs. Check the quoted rates, fixed charges, conditions, connection arrangements and any fees that affect the comparison. A headline offer does not by itself establish your total bill. Keep the plan information with the connection confirmation so you can check the first account later.

Avoid arranging conflicting start requests with multiple providers. Once you have chosen, confirm which provider is responsible for the new account and how any earlier request will be handled. If the property has an existing solar system, obtain the relevant system and account information; the solar moving guide explains the separate questions to resolve.

Confirm the connection appointment and access conditions

Ask when electricity is expected to be available, whether an appointment is needed and what must be ready before the provider can complete the request. Confirm any access, identification or attendance requirement directly. The provider determines the applicable process; this guide does not specify a universal technical connection procedure.

Coordinate the arrangement with the person handing over the property. Make sure you can lawfully access the address when attendance is required. If the provider gives a window rather than a precise time, plan around the window and ask what happens if access is delayed.

Keep the provider's contact number accessible during the move. Give the household a clear account of what has been confirmed and what remains pending. Avoid promising that appliances, lighting or internet equipment will be usable until the electricity arrangement is complete and any other required services are ready.

Fit electricity into the wider moving plan

Use the moving house checklist to place connection, cleaning, key handover and delivery in the right order. Some tasks depend on power or access; identify those dependencies before booking several suppliers for the same day.

Update relevant details through the change-of-address checklist, keeping each account's confirmation separately. Arrange internet and other utilities with their own providers. A completed electricity request does not establish that those services have also been transferred.

Discuss collection and delivery arrangements with Fragile Removals through the quote form. If the new property will not be ready for occupation, tell the removal team promptly and discuss the options before goods are dispatched. Changes to electricity timing may affect your household plan even when the removal booking itself is unchanged.

Recover when the plan changes or power is unavailable

If the move is brought forward or delayed, contact the provider as soon as the new date is known and ask for written confirmation of the revised arrangement. Check both addresses so a change at the new home does not leave an unintended closure date at the old one.

If there is no power when expected, contact the provider using the booking reference and explain the address, agreed date and what you have observed. Follow its instructions for the next step. Do not improvise electrical work, bypass equipment or assume that an absence of power has one particular cause.

After the move, check that the first bill identifies the correct property, account and agreed plan. Resolve discrepancies with the provider using the records you kept. Keep the final old-property bill and the first new-property bill distinct so an overlap is investigated with the right account details.